José,an employee of a company that has worked hard to have a customer mind-set,understands that ______.
A)Whether internal or external to the firm, satisfying customers is central to doing his job well
B)All members of the firm must get to work on time and start their computers by 8:30 a.m.
C)Management must tell them when to give rebates to customers
D)All employees should have equal access to parking alongside managers or even the CEO
E)All of these

Question

Quizplus · Accepted Answer

Finally, a focus on internal service quality implies that employees hold a customer mind-set, meaning that employees believe that understanding and satisfying customers, whether internal or external to the firm, is central to doing their job well.

José,an Employee of a Company That Has Worked Hard to Have