Which of the following would not likely be a perspective of a balanced scorecard for a consumer products retailer?
A)Learning and innovation.
B)Internal processes.
C)Financial performance.
D)Customer satisfaction.
E)Research and development.

Question

Quizplus · Accepted Answer

Research and development is more applicable to a manufacturing or technology company, and may not be as relevant to a consumer products retailer. The other perspectives - learning and innovation, internal processes, financial performance, and customer satisfaction - are all relevant to a balanced scorecard for a consumer products retailer.

Which of the Following Would Not Likely Be a Perspective