Which of the following would likely not be considered part of the value chain in a service firm?
A)Inspection of product.
B)Advertising.
C)Employee training.
D)Customer service.
E)Materials handling.

Question

Quizplus · Accepted Answer

Materials handling would likely not be considered part of the value chain in a service firm since there are no physical materials involved in the delivery of services. The other choices are all important components of the value chain in a service firm, with inspection of product being relevant to quality control, advertising being relevant to marketing and sales, employee training being relevant to employee productivity and performance, and customer service being relevant to customer satisfaction and retention.

Which of the Following Would Likely Not Be Considered Part