Question 1

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American. Which of the following is Michael exhibiting in signing Stanley?

Accepted Answer

A stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 2

Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because she comes from a well-known and well-reputed family. Janice is influenced by:

Accepted Answer

The social-status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 3

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interest in the stock market gets him the job. Tucker is influenced by:

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 4

All decisions and actions of managers are based on their _____.

Accepted Answer

All decisions and actions of managers are based on their subjective perceptions. When these perceptions are relatively accurate-close to the true nature of what is actually being perceived-good decisions are likely to be made and appropriate actions taken.

Question 5

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 6

What is the similar-to-me effect?

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 7

What is perception?

Accepted Answer

It is the process through which people select, organize, and interpret sensory input.

Question 8

What is a schema?

Accepted Answer

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person, an event, or a situation.

Question 9

If white male managers perceive other white male managers more positively than managers from minority groups, this is called:

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 10

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of:

Accepted Answer

More and more, managers and organizations concerned about diversity are insisting that their suppliers also support diversity.

Question 11

Steve believes that Bill is more responsible and capable than Gus because Bill is from the management team while Gus is the maintenance supervisor. This type of bias known as:

Accepted Answer

The social-status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 12

Which of the following is true of perception?

Accepted Answer

Each manager's interpretation of a situation or even of another person is precisely that-an interpretation. Nowhere are the effects of perception more likely to lead to different interpretations than in the area of diversity.

Question 13

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit. The top management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of:

Accepted Answer

This represents responding to customer diversity.

Question 14

The management of St. Richard's, a school in Texas, receives Martin's application for a teacher's job. A background check reveals that Martin is gay. Martin's application is rejected on this account. The management at St. Richard's is influenced by:

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. Author: Perhaps a name other than St. Richard's? The name suggests a religious school, thus raising a good possibility that the applicant was rejected on the basis of that religion's belief system. When the US military rejected openly gay recruits, it was because they were following a rule. The rule was based on a stereotype, but following the rule was not.

Question 15

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Accepted Answer

Biases are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Question 16

The success of fast-food restaurants in diverse markets can be attributed to relatively accurate _____ of managers.

Accepted Answer

All decisions and actions of managers are based on their subjective perceptions. When these perceptions are relatively accurate-close to the true nature of what is actually being perceived-good decisions are likely to be made and appropriate actions taken.

Question 17

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 18

Which of the following is a way to effectively manage diversity?

Accepted Answer

More and more, managers and organizations concerned about diversity are insisting that their suppliers also support diversity.

Question 19

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective:

Accepted Answer

More and more, managers and organizations concerned about diversity are insisting that their suppliers also support diversity.

Question 20

Which of the following is true of schemas?

Accepted Answer

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person, an event, or a situation. People tend to pay attention to information that is consistent with their schemas and to ignore or discount inconsistent information.

Quiz 5: Managing Diverse Employees in a Multicultural Environment

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American. Which of the following is Michael exhibiting in signing Stanley?

Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because she comes from a well-known and well-reputed family. Janice is influenced by:

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interest in the stock market gets him the job. Tucker is influenced by:

All decisions and actions of managers are based on their _____.

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

What is the similar-to-me effect?

What is perception?

What is a schema?

If white male managers perceive other white male managers more positively than managers from minority groups, this is called:

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of:

Steve believes that Bill is more responsible and capable than Gus because Bill is from the management team while Gus is the maintenance supervisor. This type of bias known as:

Which of the following is true of perception?

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit. The top management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of:

The management of St. Richard's, a school in Texas, receives Martin's application for a teacher's job. A background check reveals that Martin is gay. Martin's application is rejected on this account. The management at St. Richard's is influenced by:

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

The success of fast-food restaurants in diverse markets can be attributed to relatively accurate _____ of managers.

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Which of the following is a way to effectively manage diversity?

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective:

Which of the following is true of schemas?