When Grace wanted to buy a new pair of shoes,she went to Zappos.com because she really likes the wide variety of styles they carry and the free shipping policy.The people at Zappos.com who maintain the company's website,manage the inventory and ship the shoes are performing:
A) Customer actions
B) Onstage contact employee actions
C) Support processes
D) Backstage contact employee actions
E) Audience actions

Question

Quizplus · Accepted Answer

The tasks of maintaining the website, managing inventory, and shipping are support processes that facilitate the company's operations but do not involve direct interaction with customers.

When Grace Wanted to Buy a New Pair of Shoes,she