An organization's outsourcing impacted its customers' perceptions of service,which were directly impacted by the level of organizational commitment of employees.What risks did this organization carry as a result of outsourcing?
A)employee morale risks
B)security risks
C)reduced value risks
D)service risks

Question

Quizplus · Accepted Answer

Outsourcing can lead to decreased employee morale as employees may feel less secure about their jobs or less valued, which can affect their commitment and, consequently, the quality of service perceived by customers.

An Organization's Outsourcing Impacted Its Customers' Perceptions of Service,which Were