The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:
A)improve the efficiency and timing of their service.
B)improve the reliability of their service.
C)provide a friendly and personable environment to their customers.
D)minimize variations in their service standards.

Question

Quizplus · Accepted Answer

Organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to provide a friendly and personable environment to their customers. This approach focuses on developing a positive relationship between the employees and customers, and creating a memorable customer experience. It is more about creating a connection between the customer and the company rather than just providing a service.

The Organizations That Emphasize More on the Behavior of the Employees