Question 1

Explicit knowledge is easier to communicate because it
A)cannot be transformed from explicit to tacit knowledge
B)is articulated in procedures,manuals and paper-based and electronic documents
C)can be embedded in an organisation's culture
D)is indispensable to others in the organisation

Accepted Answer

Explicit knowledge is knowledge that can be easily codified and articulated in written or electronic form, such as procedures, manuals, and documents. This makes it easier to communicate and transmit compared to tacit knowledge, which is more difficult to express and is based on personal experience and intuition. Therefore, option B is the correct choice. The other options are incorrect as they do not accurately describe the characteristics of explicit knowledge.

Question 2

The difference between tacit knowledge and explicit knowledge is
A)the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on.
B)the first is common to everyone while the second is not
C)the first is theory while the second is technical
D)the first is literary while the second is not

Accepted Answer

Tacit knowledge is knowledge that is carried in the mind and is difficult to access, while explicit knowledge has been expressed, can be stored and passed on. Choice B, C, and D do not accurately describe the difference between tacit and explicit knowledge.

Question 3

Tacit knowledge can be difficult to communicate to the rest of an organisation because it
A)cannot be taught to people
B)cannot be transformed
C)is taken as personal property
D)is known only by an individual

Accepted Answer

D

Question 4

What is the key to the sharing of tacit and explicit knowledge within and between organisations?
A)Knowledge services
B)Knowledge-management programs
C)Effective communication
D)Social networks

Accepted Answer

Effective communication is the key to sharing both tacit and explicit knowledge within and between organizations. Knowledge services and knowledge-management programs can facilitate knowledge sharing, but without clear and effective communication, knowledge may not be properly transferred or understood. Social networks can also be a helpful tool for sharing knowledge, but again, effective communication is essential for optimal knowledge sharing.

Question 5

The three critical success factors in knowledge-management programs are
A)the leader,the followers and the customers
B)the goals,the outcomes and the relationship between them
C)knowledge leadership,clearly identified business benefits and communication across the organisation
D)knowledge leadership,clearly identified business benefits and communication outside the organisation

Accepted Answer

The three critical success factors in knowledge-management programs are knowledge leadership, clearly identified business benefits, and communication across the organization. These three factors ensure that the program has strong leadership and direction, measurable benefits, and effective communication channels to promote adoption and implementation throughout the organization. Choice A and B are incorrect as they do not focus on the key factors of leadership, benefits, and communication, and choice D is incorrect as it excludes communication within the organization.

Question 6

The purpose of knowledge management in a business is to
A)enlarge the knowledge in an organisation
B)enlarge the business itself
C)improve performance and organisational competitiveness
D)improve the skills of staff

Accepted Answer

The purpose of knowledge management in a business is to improve performance and organisational competitiveness. It aims to identify, capture, store, and share knowledge within the organization to make better decisions and improve efficiency. While knowledge management may involve improving staff skills, enlarging the business, or enlarging knowledge in the organization, these are not the primary purposes of knowledge management in a business.

Question 7

In knowledge management,knowledge workers are expected to
A)positively affect the business
B)provide a useful context for planning,developing and implementing organisational tasks
C)create knowledge and have know-how about customer expectations,sales trends,production methods and strategies
D)provide human capital to the organisation

Accepted Answer

The answer of In knowledge management,knowledge workers are expected to
A)positively...

Question 8

Knowledge resides in and is generated by people.Therefore,knowledge management
A)does not require additional training
B)is about providing appropriate environment,motivation and role models
C)predominantly involves people management
D)predominantly involves the management of processes

Accepted Answer

The answer of Knowledge resides in and is generated by...

Question 9

The broad purpose for establishing knowledge-management programs is for organisations to
A)efficiently and effectively acquire access to tacit knowledge
B)provide consistency in good practice that leads to better customer experiences and a competitive advantage
C)share the existing knowledge in the organisation
D)transfer knowledge from inside to outside the organisation

Accepted Answer

While all options listed are potential benefits of knowledge-management programs, the most broad purpose is to provide consistency in good practice and a competitive advantage. By sharing existing knowledge and acquiring access to tacit knowledge, organisations can achieve this goal. However, the overall aim is to use knowledge to improve the organisation's operations and outcomes. Transferring knowledge outside the organisation is not a core purpose of knowledge-management programs.

Question 10

What is central to knowledge management?
A)Predominantly tacit and explicit knowledge
B)The basic investment of the business
C)Technology and people
D)A qualified programmer

Accepted Answer

The answer of What is central to knowledge management?
A)Predominantly tacit...

Question 11

Knowledge management involves
A)people who manage an organisation very intelligently
B)organisations that make good use of their intellectual resources
C)the valuing of knowledge in a positive communication climate
D)the process through which organisations generate value by gathering,organising and sharing their intellectual and knowledge-based assets

Accepted Answer

Knowledge management is the process of generating value by gathering, organising and sharing the intellectual and knowledge-based assets of an organisation. This involves creating systems and processes to capture and disseminate knowledge among employees, as well as identifying and managing the organisation's intellectual resources. Ultimately, effective knowledge management results in increased performance, innovation and competitive advantages.

Question 12

Knowledge is defined as
A)information gained and processed through web-based and digital technology
B)data,information and intelligence that can be used to act
C)the analysis of databases in which information is stored
D)information that can be generated using software programs

Accepted Answer

Knowledge refers to the information and intelligence that can be used to act, make decisions, or gain understanding. While technology and software programs can contribute to the acquisition and processing of knowledge, they are not the primary definition of knowledge itself. Additionally, the analysis of databases only contributes to knowledge if the information gained is used effectively to drive action or understanding. Therefore, option B is the best choice as it captures the essence of knowledge as actionable and intelligence-driven data.

Question 13

The means by which information flows well across borders is
A)education
B)technology
C)knowing the right people in the right places
D)socialisation

Accepted Answer

Technology has revolutionized the way information flows across borders, allowing people to connect and communicate with others from different parts of the world in real-time. From social media platforms to online communication tools and search engines, technology has made it easier to access, share, and collaborate on information regardless of geographical barriers. This has opened up new opportunities for cross-cultural exchange and learning, breaking down traditional barriers to knowledge and collaboration. While education, socialisation, and personal networks can also facilitate cross-border information exchange, technology has emerged as the most powerful and effective means of connecting people and ideas in today's globalized world.

Question 14

Knowledge management enablers are
A)managers who carry out knowledge-management programs
B)individuals in an organisation who are knowledgeable
C)technologies and organisational strategies that support knowledge-management practices
D)people outside of the organisation who support and enhance knowledge management practices

Accepted Answer

Knowledge management enablers refer to the technologies and organizational strategies that support knowledge management practices within an organization. While managers and knowledgeable individuals in the organization can contribute to knowledge management, they are not necessarily considered enablers in the same way that technologies and strategies are. People outside of the organization may also support knowledge management practices, but they are not typically considered enablers as defined in the context of this question.

Question 15

What are the two factors that are important for the successful implementation of the knowledge-management process?
A)A knowledge-sharing culture and continuous learning and application of knowledge by people
B)A range of knowledge and coverage of all practices
C)The communication and interaction process
D)Knowledge work and knowledge workers

Accepted Answer

A knowledge-sharing culture and continuous learning and application of knowledge by people are essential for the successful implementation of the knowledge-management process. Without a culture that promotes sharing of knowledge and continuous learning and application of knowledge by people, the knowledge-management process cannot be successfully implemented. The other options are not as important as having a knowledge-sharing culture and continuous learning and application of knowledge by people.

Question 16

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower,and encourage knowledge sharing is
A)knowledge in processes
B)organisational memory
C)customer knowledge
D)knowledge in people

Accepted Answer

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing refers to the knowledge that is possessed by people or employees of the organisation. This includes knowledge, skills, expertise, and experience that individuals, teams, and groups have developed over time. Therefore, the correct choice is D which is "knowledge in people".

Question 17

As well as formalising methods for collecting and distributing knowledge,effective knowledge management and leadership includes
A)designing,implementing and reviewing activities and processes
B)listening and choosing the appropriate medium for communication
C)introducing and maintaining knowledge-management meetings
D)enhancing intellectual relationships among the staff

Accepted Answer

The answer of As well as formalising methods for collecting...

Question 18

A successful organisation achieves its business goals with a knowledge-management process by
A)using web-based and digital technology only
B)exploring the potential of its staff
C)changing how people work and earn an income
D)aligning its knowledge-management strategies with business objectives and people management

Accepted Answer

Aligning knowledge-management strategies with business objectives ensures that the organization is using its knowledge assets effectively to achieve its goals. People management is also crucial because it involves harnessing the potential of staff to create and share knowledge, which in turn contributes to the success of the organization. While web-based and digital technology can support the knowledge-management process, it is not the only factor in achieving business objectives. Changing how people work and earn an income may be a result of successful knowledge management, but it is not a process in itself.

Question 19

A knowledge champion is
A)a knowledge leader with high academic qualifications
B)a manager who knows all of his\her employees personally
C)a successful leader of a tertiary education-related organisation
D)a knowledge leader who actively drives the knowledge agenda and creates commitment and support

Accepted Answer

A knowledge champion is someone who actively drives the knowledge agenda and creates commitment and support within an organization. This person may or may not have high academic qualifications, be a manager who knows all their employees personally, or be exclusively related to tertiary education. Therefore, the best choice is D.

Question 20

The function of team spirit and collaboration in organisational culture is to
A)transform tacit knowledge to explicit knowledge
B)enhance the turning of personal knowledge into corporate knowledge
C)help the organisation with cross-cultural communication
D)enhance social unity among the staff

Accepted Answer

Enhance the turning of personal knowledge into corporate knowledge.

Quiz 13: Knowledge Management and Decision Making

Explicit knowledge is easier to communicate because it

The difference between tacit knowledge and explicit knowledge is

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

The three critical success factors in knowledge-management programs are

The purpose of knowledge management in a business is to

In knowledge management,knowledge workers are expected to

Knowledge resides in and is generated by people.Therefore,knowledge management

The broad purpose for establishing knowledge-management programs is for organisations to

What is central to knowledge management?

Knowledge management involves

Knowledge is defined as

The means by which information flows well across borders is

Knowledge management enablers are

What are the two factors that are important for the successful implementation of the knowledge-management process?

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower,and encourage knowledge sharing is

As well as formalising methods for collecting and distributing knowledge,effective knowledge management and leadership includes

A successful organisation achieves its business goals with a knowledge-management process by

A knowledge champion is

The function of team spirit and collaboration in organisational culture is to