To optimise a customer's satisfaction with your organisation, it is necessary to
A) provide a luxurious ambience or business environment.
B) tell them that they are dealing with the best company.
C) focus primarily on before-sales service.
D) make sure that everything you do is aimed at ensuring they have a positive experience.

Question

Quizplus · Accepted Answer

Making sure that everything you do is aimed at ensuring the customer has a positive experience is the most effective way to optimize their satisfaction with your organization. This includes providing excellent customer service at all touchpoints, addressing any concerns or issues promptly, and consistently exceeding their expectations. Providing a luxurious ambience, bragging about being the best company or focusing primarily on before-sales service may not necessarily result in a positive experience for the customer.

To Optimise a Customer's Satisfaction with Your Organisation, It Is