Before an organisation develops an effective customer engagement strategy, it must
A) know its staff and product or service.
B) know the needs and expectations of its customers.
C) know what and how it can deliver.
D) All of the above

Question

Quizplus · Accepted Answer

Before an organisation develops an effective customer engagement strategy, it is important for it to know its staff and product or service, the needs and expectations of its customers, and what and how it can deliver. Therefore, option D (All of the above) is correct.

Before an Organisation Develops an Effective Customer Engagement Strategy, It