Document format tells your reader how caring, careful, and professional the writer is.
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Q45: Professional etiquette is unimportant in texting and
Q46: Research shows that when people have complaints
Q47: Even if you call someone by his
Q48: In a memo with headings, the first
Q49: Routine messages should start by announcing any
Q51: News releases are sent to the media
Q52: Summarizing is a key component of fact
Q53: Some writers still treat e-mail messages as
Q54: Written confirmations of oral conversations are considered
Q55: Enclosures do not have to be noted
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