A ____________ is a neutral or positive statement designed to allow you to bury or de-emphasize the negative message.
Correct Answer:
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Q51: Negative messages should never use the direct
Q52: An electronic message that attacks others and
Q53: After discussing reasons and negatives, an effective
Q54: Compromise has been described as "the Canadian
Q55: Use a negative subject line if you're
Q57: Effective negative letters make a point of
Q58: Directly saying "no" can be hurtful and
Q59: Very serious negative messages should not be
Q60: Using form letters to convey negative messages
Q61: What should your subject line be when
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