Question 1

Organisational cultures may reinforce counter-productive employee behaviours.

Accepted Answer

Organisational cultures can establish norms and values that encourage or discourage certain behaviours. In the case of counter-productive behaviours, if they are tolerated or even celebrated within the culture, employees may be more likely to engage in them.

Question 2

Why is a bank teller position classified as a service industry job?

Accepted Answer

A bank teller position is classified as a service industry job because the teller's primary responsibility is to interact with customers, provide services, and assist with their financial needs. While the position may not always be high-paying, it requires excellent customer service skills and the ability to handle financial transactions accurately and efficiently.

Question 3

All of the following show why corporate rituals can be valuable in a corporate culture except _________.

Accepted Answer

This option does not provide a reason why corporate rituals can be valuable in a corporate culture. In fact, it suggests that they can be used to suppress dissent and criticism, which goes against the idea of fostering a positive and inclusive culture. Options A, B, and C all provide valid reasons for the value of corporate rituals.

Question 4

Organisational culture values are written down clearly in the company's strategy manifest, if it is strong.

Accepted Answer

Organisational culture values are often embodied in the behaviors, practices, and norms of an organization rather than being explicitly written down in the company's strategy manifest. A strong culture is reflected through the actions and decisions of its members, not just documented texts.

Question 5

Briefly describe four ways to transmit and maintain organisational culture.

Accepted Answer

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Question 6

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

Accepted Answer

Strong cultures are characterised by deeply held and widely shared company values, whereas weak cultures lack this shared sense of identity and commitment. While strong cultures may or may not encourage employee innovation (depending on the specific values held by the organisation), the level of influence on employee behaviour is typically higher in strong cultures than in weak cultures. The statement that weak cultures are found in most successful organisations and strong cultures are rare is not accurate – many of the world's most successful companies have strong cultures.

Question 7

Briefly explain the nine cultural dimensions of GLOBE.

Accepted Answer

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Question 8

Which of the following statements is correct about a strong organisational culture?

Accepted Answer

A strong organizational culture is one that is widely accepted by its employees. It is not about simply looking busy or created through formal training; rather, it is a set of shared values, beliefs, and behaviors that guide the decisions and actions of everyone in the organization. While the integration of new recruits can be challenging, a strong culture can also help them quickly understand the expectations and norms of the organization.

Question 9

Managers today realise that long-term success is largely achieved by _________.

Accepted Answer

Satisfying the customer is crucial for long-term success as customer loyalty and positive word-of-mouth can drive business growth and sustainability. Focusing on goals and costs are important, but without a customer base to support the business, long-term success is unlikely. Hiring highly educated managers can be beneficial, but education alone does not guarantee success.

Question 10

Define organisational culture.

Accepted Answer

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Question 11

In a short essay, describe a strong organisational culture, and provide one example for each managerial function of managerial decisions influenced by culture.

Accepted Answer

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Question 12

The business school has several common meeting rooms, with whiteboards and easy-to-move chairs and tables, so that faculty members who wish to have joint meetings can do so easily.This fact supports the culture through _________.

Accepted Answer

The provision of common meeting rooms with whiteboards and easy-to-move chairs and tables is a material symbol that supports the culture within the business school. It demonstrates the value placed on collaboration and facilitates faculty members' ability to have joint meetings, which reinforces this cultural norm.

Question 13

Organisational culture is a form of control of employee behaviours.

Accepted Answer

Organisational culture can influence and shape employee behaviours by setting norms, values, and expectations. It is a way of controlling the behaviours of employees within an organisation.

Question 14

Which of the following is the cultural dimension most relevant to the description of the business school's culture?

Accepted Answer

People orientation focuses on the degree to which cultural norms, values, and beliefs emphasize the importance of people in an organization's decision-making processes. This is most relevant to describing a business school's culture, which often prioritizes interpersonal relationships, teamwork, and the development of individual students.

Question 15

Which of the following is the most likely original source of the school's culture?

Accepted Answer

As the school's first dean, Professor Erica Dean would have played a significant role in shaping the school's culture and establishing its values and priorities.

Quiz 2: The Managerial Environment