When responding to a customer request or complaint,how can a writer achieve the best results possible?
A)By indicating how company policy determines the response to the request or complaint
B)By indicating a more appropriate method of filing the request or complaint
C)By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
D)By offering future discounts and benefits to ensure loyalty
E)By showing understanding for the customer request or complaint

Question

Quizplus · Accepted Answer

To achieve a positive result,craft a response that shows understanding for the customer's complaint,apologizes when appropriate,and identifies a solution.

When Responding to a Customer Request or Complaint,how Can a Writer