Question 1

As a sender,immediately after ________ your message,you will most likely ________.
A)encoding;decode your message
B)encoding;choose your medium
C)decoding;choose your medium
D)decoding;prepare feedback
E)encoding;close the dynamic loop

Accepted Answer

To communicate your idea to the receiver,you must encode the message.That is,put it into words,images,or actions.While you do this,you also need to choose your medium,e.g. ,a phone conversation,an email,etc.

Question 2

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?
A)Calculating whether sales are up this quarter using the latest figures
B)Formulating strategies to manage your new team
C)Persuading your colleagues that your idea will likely lead to increased sales
D)Analyzing the pattern of errors found in your new product
E)Designing algorithms for the to-be-developed software

Accepted Answer

None of the other options require communication skills as they are not intended to be directed toward someone,while persuading colleagues requires talking to them and making them understand what you wish to convey.

Question 3

Putting ideas into words,images,or actions takes place during which step in the communication process?
A)Medium determination
B)Transmission
C)Encoding
D)Decoding
E)Interaction

Accepted Answer

A sender has an intention,selects a medium of communication,encodes that intention into words,images,or actions;and sends the message through that medium.

Question 4

When a message is decoded,the meaning that is attached to it is filtered by the ________.
A)transmission medium
B)sender's experience
C)receiver's knowledge
D)sender's emotional state
E)dynamic loop

Accepted Answer

The receiver decodes the message by interpreting the words and actions of a message and attaching meaning to them.This meaning is filtered by the receiver's knowledge,experience,and context.

Question 5

The process of ________ a message involves interpreting its words and actions and attaching meaning to them.
A)encoding
B)decoding
C)encrypting
D)channeling
E)blocking

Accepted Answer

Decoding involves interpreting a message.The meaning that a receiver attaches to a message that she decodes is affected by her knowledge,experience,and context.

Question 6

Which of the following concepts helps to explain why communication can fail?
A)Transmission
B)Medium
C)Barriers
D)Encoding
E)Interaction

Accepted Answer

The concept of barriers helps explain why communication often fails.Barriers are obstacles that get in the way of effective communication and come in many forms.

Question 7

Which communication model focuses on a single communication exchange in a linear path from a sender to a receiver?
A)Transmission
B)Physiological
C)Language
D)Transaction
E)Relational

Accepted Answer

The transmission model focuses on a single communication exchange and portrays communication as the linear transmission of a message from a sender to a receiver.

Question 8

A receiver decodes a message by ________.
A)putting it into words,images,or actions
B)selecting a channel through which to transmit it
C)interpreting its words or actions and attaching meaning to them
D)determining the appropriate verbal or nonverbal response that should be sent
E)closing the dynamic loop

Accepted Answer

The receivers' prior knowledge,experience,or expectations may affect the way they decode the message,which involves interpreting and attaching meaning to the words,images,and actions.

Question 9

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?
A)Relational context
B)Cultural context
C)Social context
D)Psychological context
E)Physical context

Accepted Answer

Cultural context acknowledges that one group's set of learned behaviors and norms may be different from another's.

Question 10

Which communication process portrays communication as a dynamic process?
A)The transaction model
B)The relational model
C)The credibility model
D)The interaction model
E)The cultural model

Accepted Answer

The interaction model of communication portrays communication as a dynamic process.Messages evolve as senders and receivers communicate in turn and give each other feedback.

Question 11

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?
A)Language
B)Semantic
C)Physiological
D)Psychological
E)Physical

Accepted Answer

Physical context is the context in which the communication takes place,including the physical distance between communicators as well as what's going on around you,such as a noisy room or someone whispering.

Question 12

What are the external circumstances that influence communication referred to?
A)Interaction model
B)Feedback
C)Semantic barriers
D)Context
E)Language barriers

Accepted Answer

The concept of context is the external circumstances and forces that influence communication.

Question 13

Which of the following is a complex process of encoding and decoding information,ideas,and feelings?
A)Confidence
B)Communication
C)Professional presence
D)Transmission model
E)Feedback

Accepted Answer

In its most basic form,communication is a complex process of encoding and decoding messages (information,ideas,and feelings).

Question 14

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.
A)encoded the message
B)closed the dynamic communication loop
C)filtered the noise in the communication process
D)selected the communication medium
E)decoded the feedback

Accepted Answer

The sender then has to select a medium-a channel used to transmit the message.

Question 15

Which of the following terms refers to the process of putting your message into words,images,or action?
A)Transmitting
B)Encoding
C)Receiving
D)Interpreting
E)Decoding

Accepted Answer

The person initiating the communication,the sender,must first determine what he or she wants to say and then encode it by putting it into words,images,or action.

Question 16

Which of the following is an example of encoding a message?
A)Deciding how to phrase a request to your boss for clarification on your new assignment
B)Deciding to read the annual financial report of your company
C)Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D)Deciding to toss out an advertisement that was mailed to you
E)Deciding to read an email sent by a friend

Accepted Answer

Communication begins when the sender has something to "say" to a receiver.To communicate this thought,the sender must encode the message-put it into words,images,or actions.

Question 17

Which of the following is a disciplined approach to analyzing and evaluating information to guide actions and decisions?
A)Leadership
B)Critical thinking
C)Communication
D)Professional presence
E)Context

Accepted Answer

Critical thinking is a disciplined approach to analyzing,synthesizing,and evaluating information,which then acts as a guide to actions and decisions.

Question 18

Which of the following terms best represents the set of circumstances in which you are communicating?
A)Conciseness
B)Clarity
C)Context
D)Medium
E)Passive listening

Accepted Answer

The term "context" refers to the set of circumstances in which you are communicating.

Question 19

Which of the following expands the concept of context and is influenced by social and cultural forces?
A)Transaction model
B)Relational context
C)Interaction model
D)Psychological model
E)Language

Accepted Answer

The transaction model of communication expands on the concept of context and recognizes that communication is influenced by a broader set of external forces: social,relational,and cultural.

Question 20

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
A)Semantic
B)Feedback
C)Physical
D)Psychological
E)Physiological

Accepted Answer

Semantic barriers arise from language that is ambiguous or difficult to understand.

Quiz 1: Developing Your Professional Presence

As a sender,immediately after your message,you will most likely .

Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?

Putting ideas into words,images,or actions takes place during which step in the communication process?

When a message is decoded,the meaning that is attached to it is filtered by the ________.

The process of ________ a message involves interpreting its words and actions and attaching meaning to them.

Which of the following concepts helps to explain why communication can fail?

Which communication model focuses on a single communication exchange in a linear path from a sender to a receiver?

A receiver decodes a message by ________.

During the communication process,which of the following acknowledges that one group's learned behaviors may be different than those of another group?

Which communication process portrays communication as a dynamic process?

Issues such as the distance between communicators and the noise in a room are aspects of what type of context?

What are the external circumstances that influence communication referred to?

Which of the following is a complex process of encoding and decoding information,ideas,and feelings?

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

Which of the following terms refers to the process of putting your message into words,images,or action?

Which of the following is an example of encoding a message?

Which of the following is a disciplined approach to analyzing and evaluating information to guide actions and decisions?

Which of the following terms best represents the set of circumstances in which you are communicating?

Which of the following expands the concept of context and is influenced by social and cultural forces?

Language that is difficult to understand or is ambiguous is indicative of what type of barrier?