When Kwame listens to a customer,he paraphrases the customer's request or complaint to make sure he understands it.Which active listening skill is he using?
A) reflecting
B) holding judgment
C) summarizing
D) clarifying
E) paying attention

Question

Quizplus · Accepted Answer

Active listening requires that you reflect on the ideas and emotions of others.To make sure you really understand others,you should frequently paraphrase what you are hearing.

When Kwame Listens to a Customer,he Paraphrases the Customer's Request