Which Statement About Ease of Navigation Is True

Which statement about ease of navigation is true?

A) You should avoid using headings in information-rich and complex messages.
B) Visual appeal should be the first consideration for all written business communications.
C) Documents with too much text and not enough white space look daunting or cluttered.
D) Readers are likely to be distracted by bullets and numberings in a document.
E) In general,you should use special formatting as much as you can so your ideas stand out.