Although it may soften the blow of a bad performance review,the sandwich approach to delivering bad-news may also
A) strengthen the message and emphasize the need for improvement.
B) improve the credibility of the message-bearer.
C) encourage poor performers.
D) allow the recipient to discuss the reasons for their poor performance.
E) lower morale among all employees.

Question

Quizplus · Accepted Answer

The sandwich approach to delivering bad news dilutes the message.When providing feedback for poor performance,many managers want to soften the bad reviews so they employ the sandwich approach of good news-bad news-good news (compliment-negative feedback-niceties).However,the sandwich approach may inadvertently encourage poor performers.Instead,the review should emphasize the bad news so employees know how important it is for them to improve

Although It May Soften the Blow of a Bad Performance