Tony is creating a survey on customer satisfaction.An appropriate question to include would be "Please describe your ideal customer service experience and tell us whether your experience with Sailboat Hospitality lived up to your expectations."

Question

Quizplus · Accepted Answer

Survey questions should contain short questions and short response options.Thus,respondents should be able to read the entire question in 10 to 20 seconds and select a response that matches their true opinions and feelings within just a few seconds.Tony's question is too open-ended and will take too long to answer,resulting in inaccurate and unreliable information.

Tony Is Creating a Survey on Customer Satisfaction