Question 1

Building good relationships at work includes regularly talking a little about your personal life.

Accepted Answer

Sharing a little about your personal life can help build trust and rapport with coworkers and foster a more positive work environment. However, it's important to maintain appropriate boundaries and not overshare or disclose sensitive information.

Question 2

Which of the following statements best describes the difference between strong ties and weak ties?

Accepted Answer

Strong ties exist in direct relationships between individuals such as family, close friends, or colleagues, while weak ties exist in indirect relationships between acquaintances or strangers. The other choices do not accurately capture the distinction between strong and weak ties.

Question 3

Social networks are built through involvement in clubs and professional organizations.

Accepted Answer

Social networks are often formed through shared interests and participation in clubs and professional organizations. By engaging in these groups, individuals are able to meet new people and build connections.

Question 4

Managers damage relationships with their employees when they refuse to ask for help.

Accepted Answer

When managers refuse to ask for help, it can create a sense of mistrust and decrease employee engagement and morale, ultimately damaging the relationship between the manager and their employees.

Question 5

Good business etiquette almost always includes a good,firm handshake with people who enter your office.

Accepted Answer

A firm handshake is a common and accepted form of greeting in a professional setting, which can convey confidence, respect, and trustworthiness. It is an important part of good business etiquette and can make a positive first impression on clients, colleagues, and partners. However, it is important to adjust the strength of your grip to match the other person's and to avoid squeezing too hard or too long.

Question 6

Managers damage relationships with their employees when they take credit for the work of others.

Accepted Answer

Taking credit for the work of others can lead to feelings of resentment, distrust, and demotivation among employees. This can damage the relationship between managers and employees.

Question 7

Which of the following statements is a myth of power and influence?

Accepted Answer

While rationality can be a form of influence, it is not necessarily the best form of influence. Different people may respond to different forms of influence, such as emotional appeals or personal connections.

Question 8

Madge,who reports to Yvonne,questions the overtime schedule for the weekend.At the end of the discussion,Madge says,"Sorry I bothered you.Of course I'll do it.I was just asking about the schedule.Please don't write me up for insubordination." Which part of Yvonne's power base did Madge acknowledge?

Accepted Answer

Madge's concern about being written up for insubordination indicates she acknowledges Yvonne's coercive power, which is the ability to enforce compliance through fear of punishment or negative consequences.

Question 9

Should managers try to build their coercive power base?

Accepted Answer

Building a coercive power base can create fear and resentment among employees, which can significantly decrease their respect and admiration for the manager, ultimately reducing their referent power. It is better to focus on building a positive and respectful relationship with employees, which would create a more solid referent power base.

Question 10

Having a positive outlook on needing help and about soliciting support is important for building a good social network.

Accepted Answer

Having a positive outlook towards asking for help and seeking support can help in building a strong social network because it can make people feel more comfortable when reaching out to others for assistance, and can also create a more positive environment for those who are seeking help. It can also strengthen relationships and show vulnerability, which is an essential component of building strong connections.

Question 11

Jenna learned that Brady wanted to go to an out-of-town ball game in three weeks when he was scheduled to work.Jenna offered to work for him that weekend if he would work her shifts next weekend.Jenna used the influence tactic of:

Accepted Answer

Jenna used the exchange tactic by offering to work for Brady if he would work her shifts the following weekend. This is a clear example of an exchange of benefits and is commonly used in negotiations.

Question 12

When making introductions in the business world,defer to office seniority and social standing,not gender.

Accepted Answer

The answer of When making introductions in the business world,defer...

Question 13

When introducing others,try to state each name several times to give each person the best chance of picking up on the name.

Accepted Answer

When introducing others, repeating the names several times can help the individuals remember each other's names.

Question 14

What is the best way to build reward power?

Accepted Answer

The best way to build reward power is to actually reward people. This means that you need to follow through on your promises and offer incentives or rewards when they are earned. By consistently rewarding people, you will build a reputation for being a fair and just leader who recognizes and values the efforts of others. This will increase your credibility and influence, ultimately enhancing your reward power.

Question 15

In introductions,when positive information is given first,people are more likely to ignore later information.

Accepted Answer

This phenomenon is known as the primacy effect, where people are more likely to remember and focus on the first pieces of information presented to them.

Question 16

Great managers know that respect comes from idealistic and noble intentions regardless of whether they were able to deliver on those or not.

Accepted Answer

Respect from employees often comes from a manager's ability to deliver results, demonstrate integrity, and show genuine concern for their team, rather than solely from their intentions.

Question 17

Frieda,who reports to Shauna,questions the overtime schedule for the weekend.At the end of the discussion,Frieda says,"OK.I'll do it.Thanks for the opportunity to meet the head office representative that recommended you for promotion.You know,I want to be just like you! If I can follow in your career steps here,I'll be happy to work every weekend." Which part of Shauna's power base did Frieda acknowledge?

Accepted Answer

Frieda's statement about wanting to be just like Shauna and following in her career steps indicates that Shauna has referent power over Frieda. Referent power is based on admiration, respect, and the desire to emulate someone else's qualities or characteristics.

Question 18

Solomon Asch's work demonstrates the important role of _____ as a powerful source of influence.

Accepted Answer

Asch's work focused on conformity, or the tendency for individuals to adjust their beliefs or behaviors in order to match those of a group. He demonstrated that the desire to conform could be a powerful source of influence, leading individuals to go against their own judgments or even deny their own senses in order to fit in with the group.

Question 19

Anna,who reports to Cynthia,questions the overtime schedule for the weekend.At the end of the discussion,Anna says,"OK.I'll do it.You are the boss." Which part of Cynthia's power base did Anna acknowledge?

Accepted Answer

Anna acknowledges Cynthia's legitimate power as the boss, giving her authority to assign tasks and create schedules.

Question 20

The most effective influence outcome is:

Accepted Answer

In terms of influencing others, commitment is the most effective outcome. This means that the individual being influenced not only agrees to comply with requests, but also internalizes and fully embraces the desired behavior or action. This can lead to longer-lasting and more genuine change. Compliance may be more immediate, but it does not necessarily result in lasting change. Sanctions, dependence, and resistance are all outcomes that may be less effective in achieving the desired result.

Quiz 8: Using Power and Influence