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Place the Letter for the Appropriate Value Chain Activity on the Line

Question 277

Matching

Place the letter for the appropriate value chain activity on the line in front of each item. Letters may be used more than once or not at all. Assume a manufacturer.

Premises:
delivery expense
toll free line for customer orders
depreciation expense on equipment in factory
customer support hot line
assembly line workers' wages
Responses:
production or purchases
distribution
research and development
marketing
design
customer service

Correct Answer:

production or purchases
distribution
research and development
marketing
design
customer service
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