The sequence of activities that flows from raw materials to the delivery of a product or service, with additional value created at each step, is called
A) Competitive analysis.
B) The value chain.
C) Customer analysis.
D) Total quality management.
E) ISO 9000.

Question

Quizplus · Accepted Answer

A value chain is the sequence of activities that flows from raw materials to the delivery of a good or service, with additional value created at each step. A generic value chain is illustrated in Figure 9.3. Each step in the chain adds value to the product or service.

The Sequence of Activities That Flows from Raw Materials to the Delivery