If an organization wishes to focus on responding to customer needs, it should include all types of customers, internal and external. It is most helpful to consider the customer as
A) The purchaser of the end product.
B) The user of the end product.
C) The consumer with which a relationship is maintained.
D) Wherever the work goes next.
E) Anyone interested in the product.

Question

Quizplus · Accepted Answer

As organizations focus on responding to customer needs, they soon find that the traditional meaning of a customer expands to include internal customers. The word "customer" now refers to the next process, or wherever the work goes next. Any recipient of a person's work, whether coworker, boss, subordinate, or external party, should be viewed as the customer.

If an Organization Wishes to Focus on Responding to Customer