Question 1

In the long term memory, you are most likely to store

Accepted Answer

Long term memory stores both insignificant and vital information, as our brains are constantly taking in information from our daily experiences, including things we may not consider important at the time. This information is stored in our long term memory and can be retrieved later on when needed.

Question 2

Responses can be accomplished

Accepted Answer

Responses can be communicated both verbally and non-verbally. Verbal responses involve using language to convey a message, while non-verbal responses can involve facial expressions, body language, or other gestures to communicate a message.

Question 3

After 24 hours, we forget what amount of what was said?

Accepted Answer

According to the Ebbinghaus forgetting curve, we forget more than half of what was said within 24 hours. Therefore, option C is the best choice.

Question 4

You listen to a friend describe an eventful day, your response "that was a frustrating day", indicates you are:

Accepted Answer

A people-oriented listener focuses on the emotions and feelings of the speaker, and by acknowledging the frustration, you are showing empathy and understanding of their emotional experience.

Question 5

An individual who can hone in on the facts, details and evidence in a message has a listening style called

Accepted Answer

A content-oriented listener focuses on the facts and details of a message, and seeks evidence to support it. They are less interested in personal anecdotes or opinions, and are more likely to ask for clarification or evidence to back up a claim.

Question 6

Research shows that

Accepted Answer

Research shows that men tend to listen to solve problems, whereas women typically listen to build relationships and offer emotional support. However, it is important to note that these generalized findings do not apply to every individual and there is a lot of individual variability.

Question 7

When you are listening critically to the sales associate explain the differences between two computers, one of which you intend to purchase, what listening style would be the most desirable to use?

Accepted Answer

A content-oriented listening style focuses on the details and information being presented. In this situation, it would be important to listen closely to the sales associate's explanation of the differences between the two computers and the specific features that set them apart. This will help the listener make an informed decision and choose the computer that best fits their needs.

Question 8

Your boss says to you "Give me just what I need in order to start the next phase of the job." Your boss is

Accepted Answer

The answer of Your boss says to you "Give me...

Question 9

When a friend tells you about a disagreement s/he had with a significant other, the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Accepted Answer

Emotional noise refers to emotional reactions or biases that can interfere with effective communication. In this scenario, the anger towards the significant other is creating emotional noise and making it difficult to listen effectively to the friend's story.

Question 10

When communicating with others in close relationships

Accepted Answer

In close relationships, people often take listening shortcuts because they assume they already know what the other person will say or because they are more comfortable with the person and therefore may not feel the need to listen as intently as they might with strangers.

Question 11

The purpose of responding is to

Accepted Answer

Responding is about letting others know that you have understood their messages, so option C is the correct answer. While the other options are important in the communication process, they do not directly relate to the purpose of responding.

Question 12

A listener who prefers information that is well organized, brief and error free is a(n)

Accepted Answer

An action-oriented listener prefers information that is well organized, brief, and error-free, focusing on what needs to be done.

Question 13

The job of a stock trader requires complex, detailed information.A stock trader is probably

Accepted Answer

A stock trader needs to consume complex, detailed information to make informed decisions. Therefore, being a content-oriented listener is the best choice as they will focus on understanding the information presented to them. Action-oriented listeners are more focused on taking action, while time-oriented listeners prioritize efficiency and speed. People-oriented listeners are more attuned to relationships and emotions, which may not be the primary concern for a stock trader.

Question 14

Your roommate become so angry in recounting the details of a disagreement that s/he experienced that it is difficult to understand what is being said.What is interfering with the communication?

Accepted Answer

The roommate's intense emotional reaction is interfering with the communication, creating what is known as emotional noise. The anger and frustration are overwhelming the message being communicated, making it difficult for the listener to understand what is being said.

Question 15

A listener who is comfortable with and skilled at listening to feelings and emotions is

Accepted Answer

A people-oriented listener is someone who pays attention to the emotions and feelings of the speaker, and responds to them with empathy and understanding. This type of listener is skilled at picking up nonverbal cues and using active listening techniques to encourage the speaker to express their emotions more fully. A people-oriented listener is particularly effective in situations where the speaker is seeking emotional support, counseling, or guidance. Thus, D is the correct choice as it refers to the listener who is comfortable with and skilled at listening to feelings and emotions.

Question 16

When the listener in a conversation is focused on their needs rather than the speaker, the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

Accepted Answer

Conversational narcissism is when the listener dominates the conversation and redirects it to focus on themselves, rather than allowing the speaker to share their own ideas and stories. This can make it difficult for the speaker to sustain the conversation about anything other than the listener's interests or needs. Information overload refers to being overwhelmed with too much information, emotional noise refers to distractions caused by emotions, and criticizing the speaker involves analyzing and judging their communication skills rather than addressing the actual problem.

Question 17

Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)

Accepted Answer

Bob is likely a people-oriented listener as he is interested in Jim's personal life and the emotional aspects of his experiences.

Question 18

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

Accepted Answer

The answer of Which stage of the listening process is...

Question 19

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

Accepted Answer

The answer of If you tend to question the ideas...

Question 20

On each of your birthdays, your parents recount the details of the day you were born.The event is stored in your parents'

Accepted Answer

Memories of events that occurred in the past, especially significant ones such as the birth of a child, are typically stored in long-term memory. This allows individuals to recall the details of those events years or even decades later, as is the case with parents recounting the day their child was born on subsequent birthdays.

Quiz 4: Listening and Responding