If a bank evaluates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service,it is completing what step in the strategic management process?
A)identify the organization's current mission,goals,and strategies
B)internal analysis
C)formulate strategies
D)implement strategies

Question

Quizplus · Accepted Answer

Evaluating the capabilities of employees falls under the internal analysis step in the strategic management process.

If a Bank Evaluates the Capabilities of Its Training and Development