Question 1

Which of the following is TRUE regarding a manager's job with respect to customers?
A)Today,the majority of employees in developed countries work in product sectors.
B)Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C)Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D)Employees play an insignificant role in delivering quality customer services.

Accepted Answer

In today's environment, managers must recognize the importance of creating a customer-responsive organization in order to survive successfully. This means delivering consistent high-quality customer service and ensuring that employees play a significant role in this process. Option A is incorrect as the majority of employees in developed countries work in the service sector. Option B is incorrect as the importance of delivering high-quality customer service is widely recognized by managers. Option D is incorrect as employees play a crucial role in delivering quality customer service.

Question 2

Innovation is confined to high-tech and other technologically sophisticated organizations.

Accepted Answer

Innovation is not only confined to high-tech and technologically sophisticated organizations. Innovation can happen in any industry or organization, regardless of their level of technological advancement. Innovation can be about new products, services, processes, or ways of doing things that provide value to customers or stakeholders.

Question 3

An adaptable organization should be ________.
A)proactive
B)reactive
C)profit-focused
D)strategy-bound

Accepted Answer

An adaptable organization should be proactive, meaning it anticipates change and takes action before it becomes necessary. Adapting to change is crucial in today's fast-paced business environment, and being reactive could lead to being left behind or even completely obsolete. Being profit-focused or strategy-bound may limit an organization's ability to adapt, which is essential for survival and growth.

Question 4

Today's competitive business environment means that organizations ________.
A)should pay more attention to hiring good employees than any other operational aspect
B)must be willing to do whatever is necessary to please the customer
C)are continuously replacing top managers in order to bring in innovative ideas
D)expect managers to focus on profits,not on pleasing employees

Accepted Answer

In today's competitive business environment, organizations must prioritize customer satisfaction in order to stay ahead of their competition. It is important for businesses to be willing to adapt and meet the changing needs and wants of their customers in order to remain successful.

Question 5

Redefining organizational values and sustainability are included in the ________ category of changes facing managers.
A)increased security threats
B)emphasis on organizational ethics
C)digitization of technology
D)increased competitiveness

Accepted Answer

Redefining organizational values and sustainability falls under the category of emphasis on organizational ethics. This refers to the growing importance of ethical behavior and social responsibility in organizational decision-making and operations.

Question 6

Risk management falls into the ________ category of changes facing managers.
A)changing security threats
B)increased competitiveness
C)changing technology
D)importance of organizational ethics

Accepted Answer

Risk management involves managing security threats and minimizing the impact of potential risks, making it fall under the category of changing security threats. Option B is about facing competition, Option C is about changes in technology, and Option D is about the importance of ethics in the organization, none of which specifically include risk management.

Question 7

Success in business today demands ________.
A)focus on profits
B)risk taking
C)internal focus
D)strict controls

Accepted Answer

Risk taking is essential for success in business as it allows for innovation and growth. While profits and controls are important, being too internally focused can lead to missed opportunities and lack of adaptation to market changes.

Question 8

The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-The meeting that Chris has asked Pat to have with Sam and Kelly reflects the growing recognition that ________.
A)customer concerns are important only to first-line managers
B)customer responsiveness is important throughout the organization,not only in the marketing department
C)employee attitudes and behaviours do not significantly impact customer responsiveness
D)customer responsiveness must be effectively delegated in order to succeed in today's competitive marketplace

Accepted Answer

The meeting reflects the recognition that customer responsiveness is important throughout the organization, not only in the marketing department. This is evidenced by the fact that a production supervisor (Kelly) and a production manager (Sam) are included in the meeting to develop a plan to address customer concerns. It is not about delegating customer responsiveness, but rather about ensuring that all levels of the organization are responsive to customers.

Question 9

Impact of concerns over globalization is directly related to digitization changes facing managers.

Accepted Answer

Concerns over globalization and the impact of digitization are related but distinct challenges facing managers. Globalization involves the integration of markets, economies, and cultures, while digitization refers to the adoption of digital technologies. Both present unique challenges and opportunities for managers, but they are not directly related in a cause-and-effect manner.

Question 10

Social media is a communications tool which should not be used by managers to ________.
A)publish one-way messages to employees
B)manage human resources
C)tap into innovation and talent
D)share ideas with anyone outside the company

Accepted Answer

Social media is meant to be a tool for two-way communication and engagement. Using it to publish one-way messages to employees goes against this purpose and limits the potential benefits of social media. Managers should aim to facilitate open dialogue and collaboration through social media, rather than using it as a broadcast channel.

Question 11

From a business perspective,a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic,environmental,and social opportunities into its business strategies is known as ________.
A)accountability
B)equitability
C)sustainability
D)profitability

Accepted Answer

Sustainability refers to a company's ability to balance economic success with social and environmental responsibility, in order to achieve long-term success and value for shareholders. Accountability refers to a company's willingness to take responsibility for its actions and their impact on stakeholders. Equitability refers to fairness and equality in the treatment of stakeholders. Profitability refers to a company's ability to generate profits and financial returns for shareholders. While all of these concepts are important for business success, only sustainability specifically addresses the integration of economic, environmental, and social opportunities into business strategies.

Question 12

Gamification is a new approach being explored by organizations to engage employees.

Accepted Answer

This statement is true. Many organizations are using gamification techniques to motivate and reward their employees, improve their performance, and boost their engagement levels. This approach involves applying game design principles, mechanics, and elements to non-game contexts, such as workplace environments, to make the experience more fun, challenging, and interactive for employees. The goal is to harness the power of intrinsic motivation, social collaboration, competition, and feedback to create a more engaging and productive work culture.

Question 13

Empowered employees and virtual workplaces fall into the ________ category of challenges facing managers.
A)changing security threats
B)increased competitiveness
C)changing technology
D)emphasis on managerial ethics

Accepted Answer

Empowered employees and virtual workplaces are both related to changing technology, as they are both outcomes of advancements in communication and information technology. A virtual workplace is a product of technological advancements that allow employees to work from anywhere, while empowered employees are able to make more decisions and take more responsibility thanks to technology that makes information and resources more accessible.

Question 14

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

Accepted Answer

The answer of In a short essay,describe the importance of...

Question 15

Which of the following is TRUE regarding the changes that a manager's job is undergoing?
A)Managers practicing sustainability integrate economic,environmental,and social opportunities into the business strategy.
B)Digitization hardly affects a manager's responsibilities.
C)Innovative efforts are exclusively important for managers serving in high-tech organizations.
D)Managers do best when adhering to principles set when the company was first founded.

Accepted Answer

With the growing focus on sustainable business practices, managers are expected to integrate economic, environmental, and social responsibilities into their business strategy. This means that managers need to consider not just the financial bottom line, but also the impact of their decisions on the environment and society. Digitization, innovation, and adherence to principles are important considerations for managers, but they do not encapsulate the full scope of the changes that a manager's job is undergoing.

Question 16

In a short essay,describe the three main types of managerial skills identified by Robert Katz.Which skills are most important to each level of management,and why? Give specific examples to support your discussion.

Accepted Answer

The answer of In a short essay,describe the three main...

Question 17

In order for organizations to survive successfully,managers must create a customer-responsive organization.

Accepted Answer

In today's competitive business environment, customer satisfaction and loyalty are essential to the success of any organization. Managers must focus on creating a customer-responsive organization that meets the needs and expectations of its customers. This involves understanding customer preferences, listening to feedback, and constantly making improvements to products and services to ensure customer satisfaction. Failing to do so can result in lost business and negative reviews, ultimately leading to the failure of the organization.

Question 18

Managers who actively make use of social media ________.
A)show poor sales results due to waste of time online
B)perform more disciplinary acts due to discovering employee posted infractions
C)have better sales revenues than those who don't
D)find that it is a poor tool for managing human resources

Accepted Answer

Studies have shown that companies with active social media profiles have better sales revenues than those who do not actively engage on social media. Thus, managers who actively make use of social media tend to have better sales revenues than those who don't.

Question 19

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

Accepted Answer

Social media platforms are increasingly being used in the workplace to facilitate communication and collaboration among employees. Many organizations use platforms like Slack, Microsoft Teams, and Workplace by Facebook to connect employees and streamline communication. These tools offer features like group chat, file sharing, and project management capabilities that make it easier for teams to work together, even when they're not in the same location. Additionally, many companies are using social media platforms like LinkedIn and Twitter for recruiting and employer branding purposes.

Question 20

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.
A)innovation
B)strategization
C)gamification
D)functionalization

Accepted Answer

Gamification is a new approach being explored by organizations to engage employees and add value to the workplace. This approach is about incorporating game elements, such as competition, rewards, and achievements, into everyday work activities to make them more engaging and motivating for employees. This approach can help increase productivity, collaboration, and creativity in the workplace.

Quiz 1: Introduction to Management and Organizations

Which of the following is TRUE regarding a manager's job with respect to customers?

Innovation is confined to high-tech and other technologically sophisticated organizations.

An adaptable organization should be ________.

Today's competitive business environment means that organizations ________.

Redefining organizational values and sustainability are included in the ________ category of changes facing managers.

Risk management falls into the ________ category of changes facing managers.

Success in business today demands ________.

Impact of concerns over globalization is directly related to digitization changes facing managers.

Social media is a communications tool which should not be used by managers to ________.

From a business perspective,a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic,environmental,and social opportunities into its business strategies is known as ________.

Gamification is a new approach being explored by organizations to engage employees.

Empowered employees and virtual workplaces fall into the ________ category of challenges facing managers.

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

Which of the following is TRUE regarding the changes that a manager's job is undergoing?

In a short essay,describe the three main types of managerial skills identified by Robert Katz.Which skills are most important to each level of management,and why? Give specific examples to support your discussion.

In order for organizations to survive successfully,managers must create a customer-responsive organization.

Managers who actively make use of social media ________.

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.