Which of the following is TRUE regarding a manager's job with respect to customers?
A)Today,the majority of employees in developed countries work in product sectors.
B)Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C)Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D)Employees play an insignificant role in delivering quality customer services.

Question

Quizplus · Accepted Answer

In today's environment, managers must recognize the importance of creating a customer-responsive organization in order to survive successfully. This means delivering consistent high-quality customer service and ensuring that employees play a significant role in this process. Option A is incorrect as the majority of employees in developed countries work in the service sector. Option B is incorrect as the importance of delivering high-quality customer service is widely recognized by managers. Option D is incorrect as employees play a crucial role in delivering quality customer service.

Which of the Following Is TRUE Regarding a Manager's Job