One of the key building blocks in building a customer-focused business is the use of revised financial metrics.

Question

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By using revised financial metrics, a company can track and measure its success in meeting customer needs and expectations. These metrics can include customer acquisition cost, customer lifetime value, and customer retention rate, among others. By focusing on these metrics, a company can better understand its customers and make necessary adjustments to meet their needs and preferences.

One of the Key Building Blocks in Building a Customer-Focused