One of the traps to avoid on the way to becoming a customer-focused business is
A) the use of revised financial metrics.
B) organizational realignment.
C) a support system and process.
D) senior management commitment.
E) maintaining functional alignment.

Question

Quizplus · Accepted Answer

Maintaining functional alignment is a trap to avoid on the way to becoming a customer-focused business because it can lead to silos and a lack of cross-functional collaboration, which can hinder the delivery of a seamless customer experience. The organization should instead strive for a customer-centric approach that breaks down functional barriers and encourages collaboration across departments.

One of the Traps to Avoid on the Way to Becoming