One of the four key building blocks in building a customer-focused business is
A) CRM tools.
B) a revised product mix.
C) sales training.
D) organizational realignment.
E) marketing research.

Question

Quizplus · Accepted Answer

Organizational realignment is an essential building block in building a customer-focused business. This involves aligning the company's structure, processes, and culture to create a customer-centric approach, where all employees are focused on satisfying customers' needs and wants. This involves breaking down silos, restructuring teams and departments, and creating a culture that values and prioritizes the customer experience. The other options may be important components of creating a customer-focused business, but organizational realignment is the most fundamental.

One of the Four Key Building Blocks in Building a Customer-Focused