Left to their own devices, customers will usually choose a lower-cost channel, mainly due to habit.

Name: Left to their own devices, customers will usually choose a lower-cost channel, mainly due to habit.
Brand: Quizplus
Rating: 4.7 (48 reviews)

Question

Quizplus · Accepted Answer

Customers often choose channels based on convenience, service quality, and personal preferences, not just cost or habit. Factors such as speed, ease of use, and customer experience play significant roles in channel selection.

Left to Their Own Devices, Customers Will Usually Choose a Lower-Cost