Difficult conversations can be handled successfully by:
A)hearing everybody's story.
B)agreeing with everything you hear.
C)using the either/or approach.
D)invalidating the perspective of other people.
E)adopting a judger stance.

Question

Quizplus · Accepted Answer

In emotionally charged, high-stakes conversations, approaching the conversation with a learner mind-set will often lead to productive outcomes. The learning stance involves a commitment to understanding others' stories-their retrospective versions of interpersonal interactions or their explanations of business successes and failures.

Difficult Conversations Can Be Handled Successfully By