The "me-centered" maneuver which causes a shift in focus during difficult conversations is the result of:
A)rapport-building questions.
B)probing questions.
C)defensive comments.
D)me-too statements.
E)solution-oriented questions.

Question

Quizplus · Accepted Answer

Defensive comments shift attention away from the speaker to the listener-meaning the person who has made the defensive comment. This premature shift in focus is a "me-centered" maneuver that disrupts the listening process.

The "Me-Centered" Maneuver Which Causes a Shift in Focus During