Which of the following occurs when a customer's perception of a good or service is that it delivers value above and beyond expectation?
A) consumer empathy
B) consumer fidelity
C) consumer satisfaction
D) consumer marketing

Question

Quizplus · Accepted Answer

Consumer satisfaction is defined as the positive feeling a customer experiences after using a product or service. It occurs when a customer's perception of a good or service is that it delivers value above and beyond expectation.

Which of the Following Occurs When a Customer's Perception of a Good