The idea that satisfied,loyal customers will spread the word about you and your products is called:
A)CRM.
B)Customer advocacy.
C)Data mining.
D)Centers of influence selling.

Question

Quizplus · Accepted Answer

Customer advocacy is the idea that satisfied, loyal customers will become advocates for your brand and spread positive word-of-mouth about your products or services. This can lead to increased brand awareness and potentially new customers through referrals. CRM, data mining, and centers of influence selling are all related concepts but do not specifically refer to the idea of customer advocacy.

The Idea That Satisfied,loyal Customers Will Spread the Word About