Question 1

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?
A) Basic job skills
B) Technology skills
C) Communication skills
D) Customer relation skills
E) Leadership skills

Accepted Answer

The American Management Association found that,of the 721 senior-level professionals interviewed,66% said they invested company resources in training their employees in communication skills-more than any other kind of professional activity.

Question 2

Which of the following communication tools can be used to build brand awareness?
A) Social media
B) Writing
C) Listening
D) Presence
E) Speaking

Accepted Answer

Social media is a powerful tool for building brand awareness as it allows businesses to directly engage with their target audience, share content, and create buzz around their brand. With features like hashtags and shareable content, social media can also help businesses expand their reach and attract new customers. While writing, listening, presence, and speaking are all important communication tools, they may not be as effective in building brand awareness on their own.

Question 3

The process of ________ a message involves interpreting its words and actions and attaching meaning to them.
A) encoding
B) decoding
C) encrypting
D) channeling
E) blocking

Accepted Answer

Decoding involves interpreting and attaching meaning to a message's words and actions. Encoding refers to the process of creating a message, whereas encrypting involves encoding a message to add security. Channeling refers to the medium through which a message is transmitted, and blocking refers to preventing a message from being received.

Question 4

Which of the following are elements of nonverbal communication and professional presence?
A) Team work and writing skills
B) Oral communication and the ability to process information
C) Confidence and technical knowledge
D) Polish, confidence, and passion
E) Team work and technical knowledge

Accepted Answer

Nonverbal communication and professional presence include elements such as polish, confidence, and passion. While team work and technical knowledge are important, they do not fall specifically within the realm of nonverbal communication and professional presence. Writing skills, oral communication, and the ability to process information are also important, but are more focused on verbal communication than nonverbal.

Question 5

Which of the following communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?
A) Confidence
B) Professional presence
C) Cultural
D) Writing
E) Social

Accepted Answer

Writing skills can help an organization save money by reducing the need for costly editing or proofreading services, and also make money by producing clear and effective communication materials that reach their intended audience.

Question 6

Polish,confidence,and passion are elements of what type of communication skill?
A) Nonverbal
B) Team
C) Listening
D) Writing
E) Group

Accepted Answer

Polish, confidence, and passion all relate to nonverbal communication skills which involve using facial expressions, posture, and gestures to convey meaning and emotions.

Question 7

Which of the following terms refers to the process of putting your message into words,images,or action?
A) Transmitting
B) Encoding
C) Receiving
D) Interpreting
E) Decoding

Accepted Answer

Encoding refers to the process of converting your message into a form that can be understood by your audience. This can include putting your message into words, images, or actions.

Question 8

Discuss the idea of presence and how to develop a professional presence.

Accepted Answer

The answer of Discuss the idea of presence and how...

Question 9

Which of the following terms refers to an obstacle that gets in the way of effective communication?
A) Encoder
B) Decoder
C) Context
D) Barrier
E) Channel

Accepted Answer

A barrier refers to anything that hinders effective communication. It can be physical, psychological, or semantic in nature. Examples of communication barriers include noise, language barriers, cultural differences, and misunderstanding of words or symbols. The other options do not specifically refer to obstacles in communication.

Question 10

Based on a report issued by American Express and Millennial Branding,which of the following is often cited by managers as a negative trait attribute of young workers?
A) Strong interpersonal interactions
B) Soft skills regarding communication
C) Excessive self confidence
D) Willingness to work as a team
E) Ability to multitask

Accepted Answer

The answer of Based on a report issued by American...

Question 11

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?
A) Managing and organizing
B) Leadership and speaking
C) Cultural and writing
D) Reading and writing
E) Listening and speaking

Accepted Answer

Interacting with customers requires strong listening and speaking skills to effectively communicate with them and understand their needs. Good listening skills help to ensure that the customer feels heard and understood, while effective speaking skills help to convey important information and build rapport.

Question 12

Which of the following terms best represents the set of circumstances in which you are communicating?
A) Conciseness
B) Clarity
C) Context
D) Medium
E) Passive listening

Accepted Answer

Context refers to the set of circumstances in which communication is taking place, such as the physical setting, the people involved, and any cultural or social factors that may be relevant. Having an understanding of context is important in order to tailor your communication appropriately and effectively.

Question 13

Which of the following refers to the individual person or people for whom a message is intended?
A) Transmission model
B) Audience
C) Transmitter
D) Passive listener
E) Encoder

Accepted Answer

The audience refers to the individual person or people for whom a message is intended. The transmitter is the person or entity sending the message, the transmission model refers to the process of communication, the passive listener is a person who is not actively engaging with the message, and the encoder is the person or device that puts the message into a code or format for transmission.

Question 14

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?
A) Team work, presentation skills, and technical knowledge
B) The ability to communicate with those outside of the organization, order processing, and verbal skills
C) Verbal skills, technical knowledge, and the ability to process information
D) Team work, verbal skills, and the ability to process information
E) Team work, technical knowledge, and verbal skills

Accepted Answer

The National Association of Colleges and Employers (NACE)routinely surveys employers to determine the skills and qualities that employers most value in employees.In a recent survey,employers rated the ability to work in a team structure,the ability to verbally communicate with people both inside and outside the organization,and the ability to obtain and process information as more important than technical knowledge.

Question 15

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.
A) encoded the message
B) closed the dynamic communication loop
C) filtered the noise in the communication process
D) selected the communication medium
E) decoded the feedback

Accepted Answer

By selecting the telephone as the communication medium, the sender has made a choice about the channel through which the message will be transmitted.

Question 16

When a message is decoded,the meaning that is attached to it is filtered by the ________.
A) transmission medium
B) sender's experience
C) receiver's knowledge
D) sender's emotional state
E) dynamic loop

Accepted Answer

The receiver's knowledge plays a significant role in interpreting the meaning of a decoded message. The receiver applies their knowledge, beliefs, and experiences to make sense of the message. The transmission medium, sender's experience, sender's emotional state, and dynamic loop may also influence the message's interpretation, but the receiver's knowledge is the primary filter.

Question 17

A receiver decodes a message by ________.
A) putting it into words, images, or actions
B) selecting a channel through which to transmit it
C) interpreting its words or actions and attaching meaning to them
D) determining the appropriate verbal or nonverbal response that should be sent
E) closing the dynamic loop

Accepted Answer

Decoding involves interpreting the words or actions of a message and attaching meaning to them.

Question 18

Which of the following is an example of encoding a message?
A) Deciding how to phrase a request to your boss for clarification on your new assignment
B) Deciding to read the annual financial report of your company
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D) Deciding to toss out an advertisement that was mailed to you
E) Deciding to read an email sent by a friend

Accepted Answer

Encoding refers to the process of putting a message into a form that can be transmitted. In this case, deciding how to phrase a request to your boss is an example of putting the message into words and tone that can be understood by the recipient.

Question 19

The physical context model recognizes that communication is influenced by a broader set of external forces.

Accepted Answer

The transactional model of communication expands on the concept of context and recognizes that communication is influenced by a broader set of external forces.

Question 20

As a sender,immediately after ________ your message,you will most likely ________.
A) encoding; decode your message
B) encoding; choose your medium
C) decoding; choose your medium
D) decoding; prepare feedback
E) encoding; close the dynamic loop

Accepted Answer

To communicate your idea to the receiver,you must encode the message.That is,put it into words,images,or actions.While you do this,you also need to choose your medium,e.g. ,a phone conversation,an email,etc.

Quiz 1: Developing Your Professional Presence

According to the American Management Association,of the 721 senior-level professionals interviewed,where are most training dollars in these organizations being spent?

Which of the following communication tools can be used to build brand awareness?

The process of ________ a message involves interpreting its words and actions and attaching meaning to them.

Which of the following are elements of nonverbal communication and professional presence?

Which of the following communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?

Polish,confidence,and passion are elements of what type of communication skill?

Which of the following terms refers to the process of putting your message into words,images,or action?

Discuss the idea of presence and how to develop a professional presence.

Which of the following terms refers to an obstacle that gets in the way of effective communication?

Based on a report issued by American Express and Millennial Branding,which of the following is often cited by managers as a negative trait attribute of young workers?

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

Which of the following terms best represents the set of circumstances in which you are communicating?

Which of the following refers to the individual person or people for whom a message is intended?

According to the National Association of Colleges and Employers,what communication-related skills did employers rate as being most important?

You want to inform your colleague about a change to the project schedule.You decide to call him to inform him about this change.By deciding to use the telephone to complete this communication,you have ________.

When a message is decoded,the meaning that is attached to it is filtered by the ________.

A receiver decodes a message by ________.

Which of the following is an example of encoding a message?

The physical context model recognizes that communication is influenced by a broader set of external forces.

As a sender,immediately after your message,you will most likely .