Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Question

Quizplus · Accepted Answer

Research has shown that respectful treatment of public servants by their managers can have a positive impact on improving their attitude and behavior towards citizens. It creates a positive work environment that may reduce stress and increase job satisfaction, which ultimately leads to better service delivery. Therefore, treating public servants with respect can also indirectly benefit citizens by improving the quality of service they receive.

Public Servants Are More Likely to Treat Citizens with Respect