Question 1

The public service should discourage creating processes and arenas in which citizens can engage with one another.

Accepted Answer

The public service should encourage creating processes and arenas in which citizens can engage with one another to increase their participation in governance and decision-making processes.

Question 2

How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.

Accepted Answer

The answer of How can one manage his or her...

Question 3

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Accepted Answer

Research has shown that respectful treatment of public servants by their managers can have a positive impact on improving their attitude and behavior towards citizens. It creates a positive work environment that may reduce stress and increase job satisfaction, which ultimately leads to better service delivery. Therefore, treating public servants with respect can also indirectly benefit citizens by improving the quality of service they receive.

Question 4

Nonprofits are often thought of solely in terms of providing programs and charitable services.

Accepted Answer

Nonprofits are commonly associated with delivering programs and services aimed at addressing social issues and supporting communities, which is a primary aspect of their mission.

Question 5

Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.

Accepted Answer

Public administration should develop opportunities for employees and citizens to affirm and act on public service motives and values in order to promote transparency, accountability, and ethical behavior in the government. This can help to foster trust and legitimacy with the public and improve the overall effectiveness of public service delivery.

Question 6

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

Accepted Answer

The statement suggests that neglecting the values and interests of individual members can lead to long-term failure of systems in organizations.

Question 7

What is the importance of valuing citizenship and public service above entrepreneurship?

Accepted Answer

The answer of What is the importance of valuing citizenship...

Question 8

Discuss the importance of being culturally competent.

Accepted Answer

The answer of Discuss the importance of being culturally competent....

Question 9

The new public service begins with the idea that democratic principles and values such as citizenship, community, and participation in decision-making are paramount.

Accepted Answer

The statement says that the new public service begins with the idea that democratic principles and values such as citizenship, community, and participation in decision-making are paramount, which is true.

Question 10

Discuss the main tenets of the "new public service." How do they differ from traditional models?

Accepted Answer

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Question 11

If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?

Accepted Answer

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Question 12

Public and nonprofit administrators are like the owners and entrepreneurs of business enterprises.

Accepted Answer

Public and nonprofit administrators do not own the organizations they manage; instead, they serve the public or specific communities, focusing on service delivery and mission fulfillment rather than profit maximization.

Question 13

It is important to remember that nonprofit organizations also have an important role to play in democratic governance.

Accepted Answer

Nonprofit organizations can provide important services and represent the voices of marginalized communities, advocating for their needs and bringing attention to their issues in the democratic process. They can also hold government and other institutions accountable and work towards creating more equitable and just societies.

Question 14

Enhancing governmental performance should be considered within the normative context of non-democratic values.

Accepted Answer

Enhancing governmental performance should always consider the normative context of democratic values, such as transparency, accountability, participation, and rule of law. Non-democratic values, such as authoritarianism, lack of freedom, and disregard for human rights, can harm the performance of government and undermine its legitimacy. It is essential to promote democratic values while enhancing governmental performance to ensure the protection of citizens' interests and rights.

Question 15

Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs, public servants are people who are motivated by their desire to make a difference in the lives of others.

Accepted Answer

The statement confirms that public servants are motivated by their desire to make a difference in the lives of others, contradicting the belief that they are only motivated by the security and structure of bureaucratic jobs.

Quiz 14: Managing Behavior in the Public Interest