Question 1

What is the title typically given to the individual responsible for the administration of a hotel's property operations and maintenance (POM)department?
A) POM Manager
B) Chief Engineer
C) Director of POM
D) Head of Engineering

Accepted Answer

The title typically given to the individual responsible for the administration of a hotel's property operations and maintenance (POM) department is Chief Engineer. While other titles such as POM Manager, Director of POM, or Head of Engineering may be used in some hotels, Chief Engineer is the most commonly used title in the industry.

Question 2

Which utility cost is typically greatest for hotels?
A) Water
B) Electricity
C) Natural gas
D) Fossil fuels

Accepted Answer

Electricity is typically the greatest utility cost for hotels due to the large amount of energy required to power guest rooms, lighting, heating, and cooling systems, as well as various hotel amenities such as fitness centers, swimming pools, and restaurants.

Question 3

At what age will a hotel building first need minor renovation as well as refurbishment?
A) 3-6 years
B) 8-15 years
C) 16-21 years
D) 22+ years

Accepted Answer

Hotel buildings typically require minor renovation and refurbishment after 8-15 years of operation. This is due to wear and tear, changing design trends, and the need to maintain a competitive edge in the market. However, specific factors such as location, quality of construction, and maintenance practices can affect the timeframe for necessary renovations.

Question 4

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?
A) Less than 2%
B) 2-4%
C) 5-7%
D) 8-10%

Accepted Answer

FF&E reserve should average around 2-4% of a hotel's gross revenue. This reserve is required for the replacement and refurbishment of furniture, fixtures, and equipment in the hotel. This percentage may vary depending on the age of the property, brand standards, and other factors, but the average range is 2-4%.

Question 5

In a well-managed hotel,who should be able to initiate work orders?
A) All employees
B) Only POM staff
C) All salaried employees
D) Only Housekeeping staff

Accepted Answer

In a well-managed hotel, all employees should be empowered to initiate work orders as they are all capable of identifying issues or areas needing maintenance or improvement, ensuring a swift response to problems and maintaining high standards of operation and guest satisfaction.

Question 6

In most cases a hotel's wastewater charges will be reduced when its
A) natural gas usage is reduced.
B) water consumption is reduced.
C) electrical consumption is reduced.
D) fossil fuel consumption is reduced.

Accepted Answer

Wastewater charges are typically determined by the amount of water consumed by the hotel. Therefore, if a hotel reduces its water consumption, it will also reduce its wastewater charges. The other choices are not directly related to wastewater charges.

Question 7

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?
A) Planning
B) Organizing
C) Recording
D) Implementing

Accepted Answer

Keeping careful track of when air filters have been changed is a recording activity.

Question 8

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?
A) Routine
B) Preventive
C) Emergency
D) Outsourced

Accepted Answer

The answer of Which maintenance tasks would most likely require...

Question 9

The designing of a hotel's HVAC system would be considered which type of activity?
A) Engineering
B) Maintenance
C) Routine planning
D) Preventive maintenance

Accepted Answer

Designing an HVAC system for a hotel requires engineering expertise to ensure it meets the specific needs of the building and its occupants. Maintenance, routine planning, and preventive maintenance would not cover the design stage of the HVAC system.

Question 10

An effective HVAC system in a hotel provides comfortable air temperatures and it
A) provides proper air quality.
B) requires minimal maintenance.
C) has been designed by the hotel's chief engineer.
D) must complement the hotel's water delivery systems.

Accepted Answer

An effective HVAC system not only provides comfortable air temperatures but also ensures proper air quality to maintain a healthy environment within the hotel. Minimal maintenance may be a desirable characteristic, but it is not the primary function of an HVAC system. The chief engineer may be responsible for the design of the HVAC system, but it is not a necessary factor for it to be effective. The HVAC system does not need to complement the hotel's water delivery systems as they serve two different functions.

Question 11

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?
A) Ensure the person managing the POM department provides the training.
B) Ensure the company providing the equipment provides employee training.
C) Train the person managing the POM department in the use of the equipment.
D) Hire only maintenance staff with experience operating the piece of equipment.

Accepted Answer

The GM's role in this situation would be to ensure that the company providing the equipment also provides employee training. This is because the equipment is highly complex and the manufacturer would have the best understanding of how to use it safely and effectively. The GM can oversee this training to ensure that all employees who will have access to the equipment are trained properly.

Question 12

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?
A) Routine
B) Preventive
C) Emergency
D) Outsourced

Accepted Answer

Emergency maintenance tasks are unexpected and require immediate repair, often resulting in the need to purchase parts and labor at premium prices. Routine and preventive maintenance tasks are typically planned and can be scheduled during times when parts and labor costs are lower. Outsourced maintenance tasks may also require higher costs, but this depends on the specific contract or agreement with the service provider.

Question 13

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?
A) Reset circuit breakers
B) Design electrical systems
C) Replace electrical switches
D) Use voltage testers and amp probes

Accepted Answer

Designing electrical systems is typically outside the scope of a maintenance assistant's responsibilities. The other tasks listed are more in line with their job duties.

Question 14

GMs must be most concerned with indemnification-related issues when
A) POM staff are poorly trained.
B) POM staff turnover rates are very high.
C) preventive maintenance activities are undertaken by POM staff.
D) outside vendors, rather than POM staff, are used to provide services.

Accepted Answer

Indemnification is the act of holding someone else responsible for any damages or losses incurred. When outside vendors are used to provide services, there is a higher risk of liability issues arising, and the GM must ensure that the vendors have adequate insurance and indemnification provisions. This is why GMs must be most concerned with indemnification-related issues when outside vendors, rather than POM staff, are used to provide services.

Question 15

Which types of tasks performed by a POM department involve the customary care of the hotel facility?
A) Routine
B) Preventive
C) Emergency
D) Outsourced

Accepted Answer

The POM (Property Operations and Maintenance) department is responsible for the routine care of the hotel facility, which includes tasks like cleaning, repairs, and maintenance. Preventive tasks involve planning and scheduling maintenance activities to prevent breakdowns or failures, while emergency tasks involve responding to unexpected problems or issues. Outsourced tasks involve contracting outside vendors or contractors to perform specific tasks or services.

Question 16

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?
A) In-room TV sets
B) Exercise equipment
C) Highway sign lightbulbs
D) Refrigeration compressors

Accepted Answer

The answer of For which POM activity would it be...

Question 17

What is measured by lumens?
A) Light intensity
B) Electrical usage
C) Water flow rates
D) Natural gas flow rates

Accepted Answer

Lumens measure the amount of visible light emitted by a source, therefore measuring light intensity.

Question 18

Which maintenance tasks performed by a POM department involve the daily cleaning of the lint traps in dryers used in a hotel's OPL?
A) Routine
B) Preventive
C) Emergency
D) Outsourced

Accepted Answer

Cleaning the lint traps in dryers on a daily basis would fall under preventive maintenance as it is a regular task intended to prevent potential issues from occurring, such as a fire caused by buildup in the lint trap.

Question 19

The major cost of operating a hotel's air conditioning system will be related to its use of
A) water.
B) electricity.
C) natural gas.
D) fossils fuels.

Accepted Answer

The major cost of operating a hotel's air conditioning system will be related to its use of electricity. Air conditioning systems require a significant amount of energy to operate, particularly in larger buildings such as hotels. This energy consumption will primarily be in the form of electricity, which can be a costly expense for hotels. While water may be needed for certain types of air conditioning systems, it is typically a relatively small cost compared to electricity. Natural gas and fossil fuels may be used for heating or other purposes in a hotel, but are unlikely to be a major cost when it comes to air conditioning.

Question 20

Replacement of filters in a hotel's HVAC system would be considered which type of activity?
A) Controlling
B) Engineering
C) Maintenance
D) Routine planning

Accepted Answer

Replacement of filters in a hotel's HVAC system is a necessary, recurring activity that is designed to keep the system functioning at optimal levels. This would be considered a maintenance activity, as it is necessary to maintain the functioning of the HVAC system over time.

Quiz 12: Property Operation and Maintenance

What is the title typically given to the individual responsible for the administration of a hotel's property operations and maintenance (POM) department?

Which utility cost is typically greatest for hotels?

At what age will a hotel building first need minor renovation as well as refurbishment?

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

In a well-managed hotel,who should be able to initiate work orders?

In most cases a hotel's wastewater charges will be reduced when its

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

The designing of a hotel's HVAC system would be considered which type of activity?

An effective HVAC system in a hotel provides comfortable air temperatures and it

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

GMs must be most concerned with indemnification-related issues when

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

What is measured by lumens?

Which maintenance tasks performed by a POM department involve the daily cleaning of the lint traps in dryers used in a hotel's OPL?

The major cost of operating a hotel's air conditioning system will be related to its use of

Replacement of filters in a hotel's HVAC system would be considered which type of activity?