Question 1

What factors are included in the third layer of the strategic communication model?
A)the targeted audience,the purpose,the medium,and the physical environment
B)the message content,the channel,the time the communication occurs,and the physical environment
C)the target audience,the purpose,the time the communication occurs,and the physical environment
D)the medium,the physical environment,the content,and the time the message occurs

Accepted Answer

The third layer of the strategic communication model includes the message content, the channel through which the message is delivered, the timing of the communication, and the physical environment where the communication takes place. These elements are crucial for effectively transmitting the intended message to the audience.

Question 2

According to the chapter,the most common reasons managers choose to communicate are to ______.
A)check on progress,give orders,and get feedback
B)present and gain information,persuade,and socialize
C)test employee knowledge,reinforce status,and relax employees
D)reduce internal noise,develop a friendly relationship,and enforce policies

Accepted Answer

The chapter states that the most common reasons managers choose to communicate are to present and gain information, persuade, and socialize. Option A is partially correct, but it only includes one aspect of communication (checking progress and getting feedback) and does not cover the other important reasons for communication mentioned in the chapter. Options C and D are not mentioned in the chapter as common reasons for communication.

Question 3

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.
A)internal noise
B)communication adaptations
C)external noise
D)poor communication skills

Accepted Answer

Internal noise refers to factors within the receiver that interfere with their ability to understand and respond to the sender's message. This can include physiological factors like hearing loss or cognitive factors like a lack of background knowledge or biases. Communication adaptations refer to the ways that communicators adjust their message to fit the needs or preferences of the receiver, external noise refers to distractions from the environment, and poor communication skills refer to issues on the sender's end.

Question 4

Intrapersonal communication ______.
A)focuses on the exchange of thoughts
B)requires meetings to take place
C)links members of an organization or company
D)focuses on internal behavior

Accepted Answer

Intrapersonal communication focuses on the internal behavior of an individual, such as their thoughts, feelings, and self-talk. It does not involve the exchange of thoughts between individuals, require meetings, or link members of an organization or company. Hence, option D is the most appropriate choice.

Question 5

Which aspects of an organization's physical space encourage open communication?
A)open space,live plants,music,food
B)open space,surveillance cameras,closed doors
C)waterfalls,sparse furniture,surveillance cameras
D)music,sparse furniture,long empty hallways

Accepted Answer

Open space and live plants create a relaxed and comfortable atmosphere that encourages open communication. Music can also provide a calming effect and help with communication flow. Offering food can create a social setting and promote interactions between employees. Surveillance cameras and closed doors can hinder open communication, while waterfalls, sparse furniture, and long empty hallways may not have a significant impact on communication.

Question 6

The environment in which communication occurs ______.
A)is not always important
B)clearly has an effect
C)can be marginalized away
D)is of primary importance to managers

Accepted Answer

The environment in which communication occurs clearly has an effect on the effectiveness of the communication. Factors such as noise, distractions, and physical distance can all impact the success of the communication. Managers must be aware of these environmental factors and take steps to minimize their impact in order to ensure clear and effective communication. Therefore, option B is the correct choice.

Question 7

Which of the following is an example of both oral and written communication?
A)company meetings where reports are presented
B)company website
C)quarterly financial reports
D)briefings

Accepted Answer

Company meetings where reports are presented involve both oral communication (the presenting of the report) and written communication (the report itself). While the other options may involve written communication, they do not necessarily involve oral communication.

Question 8

Managers must take the following into account when sending a message.
A)the receiver's relationship and status differences with the manager
B)the receiver's interest and emotional state
C)the receiver's knowledge and communication skills
D)all of these

Accepted Answer

All of these factors should be taken into account by managers when sending a message. The receiver's relationship and status differences can affect how a message is received and interpreted. Their interest and emotional state can impact their willingness and ability to receive and process the message. Finally, their knowledge and communication skills can affect their comprehension and ability to respond effectively. Therefore, managers should consider all of these factors to ensure effective communication.

Question 9

Interpersonal and intrapersonal communication can be hindered by the following critical errors.
A)assumption-observation,failure to discriminate,and allness
B)assumption-observation,failure to quantify,and sameness
C)assumption-observation,failure to listen,and sameness
D)assumption-observation,failure to discern,and oneness

Accepted Answer

Assumption-observation, failure to discriminate, and allness are critical errors that can hinder both interpersonal and intrapersonal communication. Assumption-observation refers to making assumptions about other people's thoughts, feelings, and behaviors without verifying them. Failure to discriminate refers to the tendency to overlook individual differences and treat everyone as the same. Allness refers to assuming that one has complete knowledge about a situation or person, which can lead to stereotyping and prejudice. These errors can interfere with effective communication and create misunderstandings.

Question 10

Time ______.
A)has an effect on all elements of management communication
B)has an effect only on workplace productivity
C)cannot be well managed in a meeting
D)can be ignored in most small group meetings

Accepted Answer

Time has an effect on all elements of management communication, including scheduling, planning, execution, and follow-up. It is an important consideration in communication practices and strategies for effective management. Options B, C, and D are incorrect as they do not align with the importance of time in management communication.

Question 11

Organizational communication focuses on ______.
A)internal behavior
B)two or more people exchanging perceptions
C)formal and informal meetings
D)how a group of tasks is linked to complete a job

Accepted Answer

The answer of Organizational communication focuses on ______.
A)internal behavior
B)two or...

Question 12

Physical distance between sender and receiver impacts ______.
A)tone and loudness
B)gestures and posture
C)feedback and time
D)all these

Accepted Answer

Physical distance between sender and receiver impacts all of the options given (tone and loudness, gestures and posture, feedback and time). When people are physically closer, they typically speak softer and with a warmer tone, and use more subtle gestures and postures. Additionally, they are more likely to receive immediate feedback and have shorter response times. On the other hand, when people are physically further apart, they tend to speak louder and with a more distant tone, use larger gestures, and may have delays in feedback and response time.

Question 13

An appropriate phrase to eliminate the allness error is ______
A)"This is what I consider critical information."
B)"I am certain this is true."
C)"In my opinion,…."
D)"either… or…."

Accepted Answer

The phrase "This is what I consider critical information." acknowledges that the statement is based on personal judgment, thus avoiding the allness error, which occurs when someone assumes their perspective is universally applicable.

Question 14

The second layer of the strategic communication model consists of ______.
A)the date,time,and place of the communication
B)the cultural background of the receiver
C)the sender,receiver,and purpose of the communication
D)the totality of the message and its likely impact on the receiver

Accepted Answer

The second layer of the strategic communication model includes the sender, receiver, and purpose of the communication. This layer focuses on the individuals involved in the communication and their objectives. It is important to understand who is sending the message, who is receiving it, and what they hope to achieve in order to have effective communication. The other choices - A, B, and D - do not accurately describe the second layer of the model.

Question 15

All communication takes place within ______.
A)one's mind
B)a physical environment
C)a context
D)a culture

Accepted Answer

The answer of All communication takes place within ______.
A)one's mind
B)a...

Question 16

Generally speaking,a manager spends ______ of his time communicating.
A)55%
B)65%
C)75%
D)85%

Accepted Answer

Communication is a crucial function in management. Managers spend a considerable amount of time communicating with their subordinates, peers, superiors, customers, and other stakeholders. According to various studies, managers spend around 75% of their time communicating in some form, such as writing emails, making phone calls, conducting meetings, giving presentations, etc. Therefore, option C is the most appropriate choice.

Question 17

Managerial communication may occur at any of the following levels except ______.
A)intrapersonal
B)universal
C)group
D)intercultural

Accepted Answer

There is no such level as universal communication in managerial communication. The four recognized levels are intrapersonal, interpersonal, group, and intercultural communication.

Question 18

The first layer of the strategic communication model consists of ______.
A)source,message,and receiver
B)purpose,content,and environment
C)culture and climate
D)time and channel

Accepted Answer

The answer of The first layer of the strategic communication...

Question 19

Failure to discriminate leads to ______.
A)close,attentive listening
B)polarization
C)the premise of uniqueness
D)indexed evaluations

Accepted Answer

Failure to discriminate can lead to polarization, which means the division of people or opinions into separate groups with little or no interaction or compromise.

Question 20

Understanding of a manager's message is based on the receiver's ______.
A)education and attention
B)position on the company's organizational chart
C)perception and message interpretation
D)experience and attention

Accepted Answer

Understanding a manager's message is primarily based on the receiver's perception and how they interpret the message, which can vary significantly from person to person.

Quiz 2: Understanding the Managerial Communication Process

What factors are included in the third layer of the strategic communication model?

According to the chapter,the most common reasons managers choose to communicate are to ______.

When characteristics of the receiver cause distortions to the sender's intended message,they are referred to as ______.

Intrapersonal communication ______.

Which aspects of an organization's physical space encourage open communication?

The environment in which communication occurs ______.

Which of the following is an example of both oral and written communication?

Managers must take the following into account when sending a message.

Interpersonal and intrapersonal communication can be hindered by the following critical errors.

Time ______.

Organizational communication focuses on ______.

Physical distance between sender and receiver impacts ______.

An appropriate phrase to eliminate the allness error is ______

The second layer of the strategic communication model consists of ______.

All communication takes place within ______.

Generally speaking,a manager spends ______ of his time communicating.

Managerial communication may occur at any of the following levels except ______.

The first layer of the strategic communication model consists of ______.

Failure to discriminate leads to ______.

Understanding of a manager's message is based on the receiver's ______.