
Switching in a consumer behaviour context refers to the times when a consumer chooses a competing choice, rather than the previously purchased choice, on the next purchase occasion.
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Q21: Share of wallet is sometimes used to
Q27: Internet only retailers have successfully built up
Q27: A loyalty card/program is a device that
Q28: Competitive intensity refers to the resources allocated
Q29: Switching costs can be divided into three
Q30: Customer share represents a behavioural component that
Q33: Under conditions of high competitive intensity and
Q35: Opportunity switching costs involve lost time and
Q37: Market share is the portion of resources
Q39: When competitive intensity is low but switching
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