Question 1

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

Accepted Answer

Typically, team members cannot refer someone to an EAP. Referrals usually come from supervisors, unions, or the employee themselves (self-referral).

Question 2

Friendship groups are related primarily to:

Accepted Answer

Friendship groups are formed based on shared personalities and social interests. People tend to form friendships with those who have similar hobbies, values, and beliefs.

Question 3

All of the following are internal factors that influence employee morale,EXCEPT:

Accepted Answer

Family relationships are an external factor that may influence employee morale, rather than an internal factor. Internal factors are typically related to the work environment itself, such as relationships with co-workers, working conditions, and compensation.

Question 4

Which of the following statements about employee attitude surveys is correct?

Accepted Answer

Allowing employees to fill out questionnaires on an anonymous basis can encourage honest and open feedback, which can be helpful for implementing improvements and addressing issues within the workplace. The use of free-form essay type questions can make it difficult to quantify results, and surveys do not necessarily need to be initiated by a supervisor as they can be conducted by HR or outside consultants. Additionally, surveys should be available in multiple languages to ensure all employees can participate.

Question 5

Which of the following is NOT a reason why a work group is cohesive?

Accepted Answer

Cohesion in a work group is increased when members share common goals, work toward shared objectives, have similar personal characteristics, and feel a sense of belonging to the group. Pay disparity among members is not a factor that contributes to group cohesion.

Question 6

The transition team at Zape Inc.votes to move their operations from Ames,Iowa to Orem,Utah.Tina,a junior team member,feels that Peru is a better option.Tina however remains silent and the Utah move proves unsuccessful.This is an example of:

Accepted Answer

This scenario is an example of groupthink, where the team members are more focused on conforming to the group's opinion and avoiding conflict rather than expressing their own opinions and considering different options. Tina's silence might have contributed to the team's decision to move to Utah, which ultimately proved unsuccessful. If Tina had spoken up and shared her perspective, the team might have considered other options like Peru and made a better decision as a group.

Question 7

During a counseling interview,a supervisor serves all of the following functions,EXCEPT:

Accepted Answer

Providing relationship advice is not a function of a supervisor during a counseling interview. The other options, such as being a good listener, reflecting on what is communicated, and providing encouragement, are all important functions of a supervisor during counseling.

Question 8

Eric is happy to be working on a strategic planning task force within his company.He feels a strong sense of attachment to the team.He can frankly associate with other team members.Which of the following is a reason cited by Eric for being a part of the team?

Accepted Answer

Eric mentions his strong sense of attachment to the team and his ability to associate with other members, suggesting that his reason for being a part of the team is companionship and identification. The other options do not align with Eric's stated motivations.

Question 9

In an organization,the most effective teams are those that:

Accepted Answer

Effective teams are those that have shared cognition, meaning they share a common understanding of their goals and how to achieve them. This allows for better communication, collaboration, and decision making. Large teams may have communication issues and less cohesive teams may struggle to work towards a shared goal. Groupthink can also hinder effective decision making by limiting diverse perspectives.

Question 10

Which of the following is another term for organizational development (OD)?

Accepted Answer

Process consultation is another term for organizational development (OD). Collaboration management refers to managing efforts towards a common goal, orientation is the process of introducing new employees to the organization, and onboarding refers to the process of integrating new employees into the organization.

Question 11

An organized effort by a firm to help employees get and stay healthy to remain productive is known as _____.

Accepted Answer

A wellness program is specifically designed to promote the overall health and well-being of employees, often through initiatives such as healthy eating, exercise, stress management, and disease prevention. The goal is to improve employee productivity and reduce healthcare costs for both the employee and the employer. A counseling program is more focused on mental health and may not necessarily promote physical wellness. Mentorship and orientation are not related to employee health and wellness.

Question 12

Which of the following is a technique for assessing employee engagement?

Accepted Answer

Observations and studies are the best technique for assessing employee engagement as they provide direct insights into the behavior, attitudes, and actions of employees within the workplace. This technique involves collecting data through surveys, interviews, focus groups, and other methods to analyze patterns and trends in employee engagement levels. Supervisory trainings, workplace theories, and psychological tests can provide additional insights into employee engagement but are not as reliable as direct observations and studies.

Question 13

Which of the following factors would negatively affect employee morale?

Accepted Answer

Outsourcing can negatively affect employee morale as it may lead to job insecurity and the feeling of being undervalued by the company.

Question 14

Yesterday,Andrew decided to talk to Jillian about her performance.Jillian has been a good performer,but lately her productivity is deteriorating.In this scenario,Andrew should:

Accepted Answer

Meeting privately with Jillian in a counseling interview is the best course of action. Confronting Jillian on the job in front of others can cause humiliation and damage relationships with other employees. Issuing a warning right away might seem harsh and can lead to resentment from Jillian. Ignoring the problem is not a solution as it will continue to affect Jillian's productivity and ultimately impact the company's performance. Therefore, having a private conversation will allow Andrew to find out the reason behind Jillian's declining performance and come up with a plan to support her in improving her productivity.

Question 15

_____ is defined asa composite of feelings andattitudes that individuals andgroups have toward their work,working condition,supervisors,top-level management,and theorganization.

Accepted Answer

Morale encompasses feelings and attitudes towards various aspects of work and the organization, including working conditions, management, and supervisors. Groupthink refers to a phenomenon where individuals prioritize conformity and consensus over critical thinking and individual opinions. Ethics refers to a set of principles and values that guide behavior, while accountability relates to the responsibility individuals and organizations have for their actions and consequences.

Question 16

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

Accepted Answer

Katzenbach and Smith did not identify that teams function better when they have more than ten members in them. In fact, they argue that teams should have a small number of members (ideally between six and eight) to ensure effective communication, collaboration, and decision-making.

Question 17

When Mason Automotive Supply asked employees from a number of departments,such as marketing,finance,sales,human resources and production,to come together to accomplish a particular task,it was an example of a:

Accepted Answer

Mason Automotive Supply assembled employees from various departments to achieve a specific task or goal, which is the main characteristic of a task group. Command groups are made up of individuals with a specific formal reporting relationship, special-interest groups are formed around a shared interest or hobby, and friendship groups are voluntary, informal groups formed among colleagues who enjoy each other's company. None of these options accurately describe the situation at Mason Automotive Supply.

Question 18

Kenyon is a supervisor at Rhombus Inc.Maggie has been the top performing employee last year,but her performance has sharply declined over the last two months and her tardiness is becoming an issue.In this scenario,Kenyon should:

Accepted Answer

Referring Maggie to the company's employee assistance program would address potential personal or mental health issues that may be affecting Maggie's performance and tardiness. It shows a proactive approach to addressing the root cause of Maggie's decline in performance rather than just issuing a warning or finding a replacement. Encouraging her involvement in the wellness program may also be helpful, but referring her to the employee assistance program should be a priority. Advising her to become a member of a command group does not address her performance or tardiness issues.

Question 19

The Hawthorne Studies is comprehensive research focused on:

Accepted Answer

The Hawthorne Studies focused on work group dynamics, particularly how group and social factors influenced productivity and job satisfaction. The research was conducted at Western Electric's Hawthorne plant in the 1920s and 1930s, and their findings had a significant impact on organizational behavior and management theories.

Question 20

Which of the following is NOT a common reason for the formation of work groups?

Accepted Answer

Labor union mandates may lead to the formation of labor unions, but not necessarily work groups. Work groups are typically formed for problem solving, behavior guidelines, and companionship/identification purposes.

Quiz 11: Building Effective Teams

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP) ?