Question 1

_____ is the degree of responsibilityand power afforded by aperson's professional or socialposition.

Accepted Answer

Status refers to the level of authority or power that is associated with a person's position in society or a particular organization. It is an important aspect of a person's identity and can influence their behavior and decision-making. Prototypes and stereotypes are related to perceptions and beliefs about certain groups of people, while exposure refers to the amount and type of experience a person has with a particular situation or environment.

Question 2

The perception that all people in a group share attitudes,values,andbeliefs is called ______.

Accepted Answer

Stereotyping is the perception that all people in a group share attitudes,values,and beliefs. Deskilling refers to the process of reducing the skill level needed to perform a particular job, filtering refers to removing or selecting certain information, and arbitrating refers to resolving a dispute or making a decision.

Question 3

Which of the following statements concerning the grapevine is correct?

Accepted Answer

The grapevine can offer considerable insight and supervisors should tune into it to stay aware of potential issues and concerns among employees. B and C are incorrect as the grapevine can have an impact on supervisors and should not be ignored. D is incorrect as the grapevine is an informal channel of communication.

Question 4

The grapevine:

Accepted Answer

The grapevine is notorious for transmitting rumors and half-truths, which may not be true or accurate.

Question 5

The first major step toward becoming a better communicator is:

Accepted Answer

Thinking through the message before sharing the information helps to ensure clarity, coherence, and relevance. It allows the communicator to organize their thoughts, choose appropriate language and tone, and anticipate potential misunderstandings or objections. Effective communication requires thoughtful preparation, not just the use of technical or ambiguous terms. Option A and D are incorrect as using jargon or words with multiple meanings can cause confusion and exclude the audience. Option C is incorrect as nonverbal language cues can enhance the message and help establish rapport with the audience.

Question 6

All of the following are barriers to effective communication,EXCEPT:

Accepted Answer

Feedback is not a barrier to effective communication, but rather a crucial aspect of it. Feedback allows for senders to confirm that their message has been received and understood by the receiver and for receivers to ask questions or clarify any confusion they may have about the message. Jargon, filtering, and noise can all create obstacles to effective communication.

Question 7

Which of the following practices helps make management ​by walking around effective?

Accepted Answer

Asking questions to subordinates about work allows the manager to understand the employees' thoughts, concerns, and ideas. This helps to build better relationships, improve communication, and identify any potential issues before they become major problems. Discouraging upward communication and eliminating downward communication can hinder communication between managers and employees, whereas reducing productivity targets may negatively impact the performance and motivation of employees.

Question 8

_____ refers to words that are specific to a person's background or specialty.

Accepted Answer

Jargon refers to words or terminology that are specific to a particular profession or field and may not be easily understood by those outside of that profession or field.

Question 9

Marissa,a production manager,recently contacted the managers within the marketing and shipping departments to help her tackle an issue related to product design and packaging.This is an example of what type of communication?

Accepted Answer

This is an example of lateral communication, as it involves communication between departments at the same level of hierarchy.

Question 10

Which of the following statements about the Internet and TMI is NOT true?

Accepted Answer

This statement is not true. Many businesses consider Internet surfing by their employees to be problematic and have implemented policies to limit or monitor Internet use at work.

Question 11

Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?

Accepted Answer

This is an example of upward communication where an employee is requesting a meeting with their supervisor to discuss a work-related matter such as a pay increase.

Question 12

Communicating through body language:

Accepted Answer

Body language can be interpreted differently by different people, as cultural and personal backgrounds may influence how an individual perceives and reacts to nonverbal cues. It is important to be aware of this when using body language to communicate and to pay attention to how others may be interpreting your own nonverbal cues.

Question 13

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Accepted Answer

Management by walking around (MBWA) involves supervisors physically walking around the workplace and engaging with employees, customers, and others to gather information and solicit feedback about the organization's performance. By asking individuals what they can do to help, supervisors are employing a key technique of MBWA to foster open communication and collaboration. Cross-functional meetings are structured gatherings of individuals from different areas of the organization to discuss specific topics or initiatives. Grapevine communication refers to unofficial communication channels that transmit rumors, gossip, and other information throughout an organization. Management by objectives (MBO) is a goal-setting framework in which employees and managers work together to establish specific, measurable, and achievable objectives and outcomes.

Question 14

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

Accepted Answer

Grapevine communication refers to informal communication channels within an organization, which are often based on gossip and rumor. This makes it the most likely channel for the information about the secretary leaving to spread quickly and reach someone like Deb, who may not be directly in the secretary's chain of command or receiving official updates on their status.

Question 15

Jana,a manager,is coordinating with a lawyer to settle an agreement with another company.Jana had great difficulty communicating with the lawyer as she could not understand most of the words he used.The words used by the lawyer were very specific to his occupation.Which of the following communication obstacles is illustrated in the scenario?

Accepted Answer

Jargon refers to specialized language used within a particular profession or group that may not be easily understood by those who are not part of that group. In this scenario, the lawyer is using legal jargon that is specific to his profession, but which Jana as a manager may not understand.

Question 16

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Accepted Answer

The answer of Which technique should Melinda use to ensure...

Question 17

Joe believes that people from the state of Lanslot are hostile and reserved.At his workplace,he actively avoid interacting with colleagues who hail from Lanslot even if they don't come across as hostile or reserved.Which of the following communication barriers is illustrated in the scenario?

Accepted Answer

The communication barrier illustrated in the scenario is stereotyping, as Joe has a preconceived notion that people from Lanslot are hostile and reserved, which causes him to avoid interacting with his colleagues from that state.

Question 18

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

Accepted Answer

Downward communication flows from higher levels in an organization to lower levels, such as from a manager to a subordinate. In this scenario, Raoul is using email to direct his subordinate on a specific task, which is an example of downward communication.

Question 19

_____ is the process of omitting or softening unpleasant details.

Accepted Answer

Filtering is the process of deliberately choosing what to reveal and what to conceal in communication. It involves omitting or softening unpleasant details in order to present a more positive image.

Question 20

_____ refers to obstacles that distort messagesbetween people.

Accepted Answer

Noise can refer to any interference or obstacle that distorts a message between people, including physical noise (such as loud background sounds) and psychological noise (such as distraction or preoccupation with other thoughts). The grapevine refers to informal communication networks within an organization, and semantics refer to the meaning of words or language that can lead to misunderstandings. The KISS factor (Keep It Simple, Stupid) is a principle for effective communication but does not refer to obstacles or distortions in messages.

Quiz 6: Communicating in a Noisy World

_____ is the degree of responsibilityand power afforded by aperson's professional or socialposition.

The perception that all people in a group share attitudes,values,andbeliefs is called ______.

Which of the following statements concerning the grapevine is correct?

The grapevine:

The first major step toward becoming a better communicator is:

All of the following are barriers to effective communication,EXCEPT:

Which of the following practices helps make management by walking around effective?

_____ refers to words that are specific to a person's background or specialty.

Marissa,a production manager,recently contacted the managers within the marketing and shipping departments to help her tackle an issue related to product design and packaging.This is an example of what type of communication?

Which of the following statements about the Internet and TMI is NOT true?

Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?

Communicating through body language:

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Joe believes that people from the state of Lanslot are hostile and reserved.At his workplace,he actively avoid interacting with colleagues who hail from Lanslot even if they don't come across as hostile or reserved.Which of the following communication barriers is illustrated in the scenario?

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

_____ is the process of omitting or softening unpleasant details.

_____ refers to obstacles that distort messagesbetween people.

Quiz 6: Communicating in a Noisy World

_____ is the degree of responsibilityand power afforded by aperson's professional or socialposition.

The perception that all people in a group share attitudes,values,andbeliefs is called ______.

Which of the following statements concerning the grapevine is correct?

The grapevine:

The first major step toward becoming a better communicator is:

All of the following are barriers to effective communication,EXCEPT:

Which of the following practices helps make management ​by walking around effective?

_____ refers to words that are specific to a person's background or specialty.

Marissa,a production manager,recently contacted the managers within the marketing and shipping departments to help her tackle an issue related to product design and packaging.This is an example of what type of communication?

Which of the following statements about the Internet and TMI is NOT true?

Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?

Communicating through body language:

When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?

Deb learned from her colleague Sean that the company's new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Joe believes that people from the state of Lanslot are hostile and reserved.At his workplace,he actively avoid interacting with colleagues who hail from Lanslot even if they don't come across as hostile or reserved.Which of the following communication barriers is illustrated in the scenario?

Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

_____ is the process of omitting or softening unpleasant details.

_____ refers to obstacles that distort messagesbetween people.

Which of the following practices helps make management by walking around effective?