Question 1

Define organizational change management (OCM).

Accepted Answer

Managing the human behavior aspects of organizational change is called organizational change management (OCM).

Question 2

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting

Accepted Answer

Hierarchical modeling allows for the description of a business process in greater or less detail by breaking down the process into sub-levels or sub-processes. This enables a more structured and organized approach to understanding and managing a business process. Options B, C, and D are not commonly used terms in process modeling and do not accurately describe a tool for describing a business process in varying levels of detail.

Question 3

The term process mapping is used interchangeably with flowcharting.

Accepted Answer

Process mapping and flowcharting are two terms used interchangeably to represent the same concept. Both are graphical representations of processes that enable organizations to visualize, understand, and streamline their business processes.

Question 4

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

Accepted Answer

The software programs that automate the execution of business processes and address all aspects of the process are actually called Enterprise Resource Planning (ERP) systems, not ERP Wizards.

Question 5

Define scope creep.

Accepted Answer

The answer of Define scope creep....

Question 6

Organizational change management is a trivial part of the implementation process.

Accepted Answer

Organizational change management is a critical part of the implementation process as it focuses on preparing and equipping individuals, teams, and the organization as a whole to successfully adopt the new technology or process. It ensures that the employees are aware of the changes, understand the benefits, and are willing to adapt to the new way of working, ultimately leading to a smoother transition and higher chances of success.

Question 7

Any abstract representation of a process is known as a process model.

Accepted Answer

Process models are abstract representations of a process that help to understand and analyze the flow of activities.

Question 8

Process boundaries define which activities are to be included in the process.

Accepted Answer

Process boundaries help define the scope of a process by identifying which activities are included or excluded.

Question 9

Which software program automates the execution of business processes?
A) SAP Wizard
B) ASAP
C) Workflow
D) Swimlane

Accepted Answer

Workflow is the software program that is designed to automate the execution of business processes. It helps businesses to streamline their processes by automating their repetitive tasks and improving efficiency. SAP Wizard is a tool used for the installation and configuration of SAP systems, ASAP is a methodology for implementing SAP software, and Swimlane is a graphical representation of workflows.

Question 10

A graphical representation of a business process is known best as a ____.
A) Subject
B) Morh
C) Flowchart
D) Dia-process

Accepted Answer

A flowchart is a diagrammatic representation of the process flow or sequence of activities in a business process. It shows the steps involved, the decision points and the outcomes. A flowchart makes it easy to understand and analyze the process, identify bottlenecks and areas for improvement.

Question 11

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

Accepted Answer

A swimlane assessment is a visual diagram that identifies the roles and responsibilities of different individuals or departments in a process. It is not an assessment of disparities between an organization's current situation and its long-term goals.

Question 12

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

Accepted Answer

A spreadsheet is a digital tool used for organizing and analyzing data in a table format using rows and columns. It is not a graphical representation of movement or flow.

Question 13

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?
A) Real value
B) Business value
C) No value

Accepted Answer

Real value is defined as the value for which the customer is willing to pay, meaning it is the activity that directly contributes to meeting the customer's needs or wants. Business value, on the other hand, refers to the value that a particular activity or process brings to the overall business objectives and strategies. No value refers to activities that do not contribute to meeting the customer's needs or wants or to the overall business objectives and strategies.

Question 14

In value analysis,which of the following activities should be eliminated?
A) Real value
B) Business value
C) No value

Accepted Answer

The purpose of value analysis is to identify and eliminate activities that do not add value to the final product or service. Therefore, activities that do not provide any value should be eliminated. Option A and B both involve adding value, so they should not be eliminated.

Question 15

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

Accepted Answer

Dynamic process modeling uses computer simulation to simulate and analyze the behavior of a process in motion. It goes beyond a static process flowchart and allows for analysis of variables and decision points that can impact the process flow.

Question 16

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.
A) Scales
B) Process boundaries
C) Legends
D) Scopes

Accepted Answer

The answer of When doing process mapping,one of the most...

Question 17

ERP software such as SAP has many business applications but none of them support business processes.

Accepted Answer

ERP software such as SAP support various business processes like finance and accounting, human resources management, logistics and supply chain management, sales and distribution, etc.

Question 18

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

Accepted Answer

The answer of SAP recommends a system landscape for implementation.What...

Question 19

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

Accepted Answer

SAP ERP software supports hundreds of business processes,and SAP has developed graphical models for many of these business processes using the event process chain (EPC)format.

Question 20

A deployment flowchart is also known as a ____.
A) Event process chain flowchart
B) Swimlane flowchart
C) ERP flowchart
D) Best practices flowchart

Accepted Answer

The answer of A deployment flowchart is also known as...

Quiz 7: Process Modeling, process Improvement, and ERP Implementation

Define organizational change management (OCM).

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.

The term process mapping is used interchangeably with flowcharting.

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

Define scope creep.

Organizational change management is a trivial part of the implementation process.

Any abstract representation of a process is known as a process model.

Process boundaries define which activities are to be included in the process.

Which software program automates the execution of business processes?

A graphical representation of a business process is known best as a ____.

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?

In value analysis,which of the following activities should be eliminated?

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.

ERP software such as SAP has many business applications but none of them support business processes.

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

A deployment flowchart is also known as a ____.