This Question Contains Two Parts; Be Sure to Answer Both

This question contains two parts; be sure to answer both.
First, list the four devices for stimulating constructive conflict.
Next, suppose that you own a small hardware store in the downtown area. You have watched your business get drained away by huge retailers like The Home Depot and Lowe's. You decide you want to "explode" your business model and make some drastic changes. Explain how you would use two of these devices within your organization to brainstorm a way to remain in business and return to profitability.