A good relationship retailing program requires a database to maintain the retailer's customer loyalty program and to determine defection rates.
Correct Answer:
Verified
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Q59: Which statement concerning complaints is correct?
A) Most
Q60: Which service is the least tangible?
A) rented-goods
Q61: A retailer can best implement a consumer's
Q63: The statement "in the supermarket,lettuce wilts; in
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Q66: A retailer has a consumer advisory committee
Q67: Most electronic banking transactions are now through
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