Question 1

When determining the human resources needs for a well-known engineering firm, the HR director realized that the company lacked engineers under the age of 30. The company could not afford to get caught short in this competitive business climate. An important recruitment strategy for the HR director's department was to start attending college fairs as well as considering hiring interns. We define his recruitment efforts as developing relationships with
A) external sources.
B) internal sources.
C) median sources.
D) civilian sources.

Accepted Answer

External sources of recruitment include advertisements, public and private employment agencies, college placement bureaus, management consultants, Internet sites, and referrals.

Question 2

It is sometimes advantageous to hire from within because it ________.
A) eliminates the need to meet affirmative action regulations.
B) ensures that the best qualified person gets the job.
C) is less costly, and helps maintain employee morale.
D) allows the firm to effectively use the "employment at will" strategy.

Accepted Answer

Hiring from within helps maintain employee morale because it gives workers a chance to move up within the organization and rewards them for good work.

Question 3

A ________ is a check of a potential employee's work record, academic record, credit history, and recommendations.
A) personality profile
B) background investigation
C) fidelity appraisal
D) character review

Accepted Answer

A background investigation involves checking the potential employee's work record, academic record, credit history, and recommendations to verify their suitability for employment. A personality profile, fidelity appraisal, and character review do not include such checks.

Question 4

When managing your human resources, ________ is the process of deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization.
A) interviewing
B) applicant analysis
C) performance appraisal
D) selection

Accepted Answer

Selection is the process of choosing the best candidate for a position based on their qualifications, skills, and experience, while adhering to legal requirements such as non-discrimination and equal opportunity. It involves evaluating resumes, conducting interviews, and assessing candidates' abilities and fit with the organization.

Question 5

The selection process may include a(n) ________, where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged.
A) intern period
B) probationary period
C) contingent period
D) action pending period

Accepted Answer

The description matches a probationary period, where employment is provisional and can be terminated if the employee doesn't meet the expectations set forth by the employer during that time. A contingent period refers to when an offer is dependent on certain conditions being met. An action pending period and intern period are not commonly used terms in the hiring process.

Question 6

Which of the following strategies is used by a human resource manager to fill an open position from within the company?
A) advertise the opportunity for a promotion to current employees
B) seek the assistance of a public employment agencies
C) send the job opening to Monster.com
D) utilize the services of a private employment agency

Accepted Answer

Internal sources for positions are sources that make use of a firm's existing employees either to fill the position or to find the right candidate. The major internal sources are transfers, promotions, and employee recommendations.

Question 7

Which of the following is an external recruitment source?
A) college placement bureaus
B) promotion of a current employee to a new position
C) transfer of an employee in from a different office
D) recommendations of employees

Accepted Answer

External sources used for recruiting are advertisements, public and private employment agencies, college placement bureaus, and Internet sites. Transfers, promotions, and employee recommendations are considered internal recruitment sources.

Question 8

Marlon took a job with a company that strives to market several new consumer products each year. Prior to this position, he worked in a university research lab where he studied chemistry. He accepted the new position because the salary was significantly above what he previously made. Within a month at the new job, his manager began to have reservations about bringing him on board. Marlon seemed to prefer to work independently of others, and when he did interact with his new colleagues, he passed along subtle reminders of his extensive and superior academic credentials. From a recruitment standpoint, this situation serves as an indication of
A) the benefits of shaking things up a little at work.
B) the challenges of trying to convince long-term employees that they need to retrain and continue their education.
C) the benefit of external recruitment over internal recruitment, even though in the short run, it may be the more costly approach for the company.
D) the importance of finding talent that also fits well with the corporate culture.

Accepted Answer

Recruitment is challenging for several reasons including finding new employees that fit with the firm's corporate culture and the leadership style of the organization.

Question 9

Advertisements, public and private employment agencies, and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts.
A) secondary
B) passive
C) back-up
D) external

Accepted Answer

External sources refer to recruitment methods that involve reaching out beyond the organization to attract potential candidates. Advertisements, public and private employment agencies, and college placement bureaus are all examples of external sources that human resource managers can use to reach a wider pool of job seekers. Secondary sources refer to using internal data, such as employee referrals, to find potential candidates. Passive and back-up sources are not applicable in this context.

Question 10

Which of the following reasons makes the recruiting job more challenging?
A) The current emphasis on scientific management requires very specific job specification.
B) Some organizations have policies that demand promotions from within that limit the pool of candidates.
C) Reverse discrimination is essential to be sure that the workforce is balanced.
D) There are far too many qualified candidates for each position, increasing the required paperwork.

Accepted Answer

Recruiting has become very difficult for several reasons. (1) Some organizations have policies that demand promotions from within, operate under union regulations, or offer low wages. (2) People need to be hired who fit in with the culture and leadership style of the organization. (3) Sometimes people with the necessary skills are not available.

Question 11

During the employee selection process, the screening interview is often conducted by
A) the current workers in the applicant's department.
B) a member of the human resources department staff.
C) a selection committee consisting of managers from all departments within the organization.
D) the company's affirmative action officer.

Accepted Answer

The screening interview is typically conducted by a member of the human resources department staff. They are responsible for reviewing resumes and applications, conducting initial interviews, and determining which candidates should move on to the next stage of the selection process. Current workers in the applicant's department or a selection committee consisting of managers from all departments within the organization may be involved in later stages of the process, but the initial screening interview is usually conducted by HR. Affirmative action officers may be involved in ensuring that the selection process is fair and equal, but they typically do not conduct the screening interview.

Question 12

Which of the following statements about recruiting is most accurate?
A) It is important for a firm to recruit and hire people who are not only skilled but also fit in with the firm's culture and leadership style.
B) Recruiting internally will almost always result in better-qualified applicants than recruiting externally.
C) Small firms generally have a strong advantage when it comes to recruiting.
D) One advantage of using external sources when recruiting is that this approach tends to result in higher morale among the firm's existing employees.

Accepted Answer

With the current emphasis on corporate culture, teamwork, and participative management, firms must seek employees who not only have the right skills, but also are a good "fit" with the firm's culture and leadership style.

Question 13

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?
A) job related knowledge tests
B) personality tests
C) background investigations
D) medical exams

Accepted Answer

According to the Americans with Disabilities Act (ADA), medical exams cannot be used as a pre-employment screening tool. Employers are prohibited from asking about a candidate's disability or requiring medical examinations until after a job offer has been made.

Question 14

The first step in the selection process is
A) obtaining complete application forms.
B) placing a help wanted ad.
C) the initial interview.
D) aptitude testing.

Accepted Answer

Obtaining complete application forms allows the employer to gather basic information about the candidate's qualifications and experience before moving onto the next steps in the selection process. This step helps filter out any candidates who do not meet the minimum qualifications for the position.

Question 15

________ workers do not have the expectation of regular, full-time employment.
A) Contingent
B) Apprenticed
C) Indentured
D) Underemployed

Accepted Answer

Contingent workers are hired on a temporary or part-time basis and are not expected to work full-time, regular positions. Apprenticed workers are individuals who are learning a skill or trade through on-the-job training, and indentured workers are those who are under a contractual agreement to work for a specific employer or period of time. Underemployed workers are individuals who are employed in positions that do not utilize their full skills or education, but this definition does not necessarily imply a lack of regular or full-time employment expectations.

Question 16

As a human resources professional for a large company, Tommy is involved with the ________ process. His goal is to find the right number of qualified people at the right time. He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision.
A) recruiting
B) human resource allocating
C) organizing
D) job orienteering

Accepted Answer

Recruitment is the set of activities used to obtain a sufficient number of the right people at the right time to select those who best meet the needs of the organization.

Question 17

As an important step in the human resource selection process, which of the following will expedite the process of conducting background investigations and promises to get suitable results?
A) Use hiring services such as GoodHire to conduct criminal checks and driving records.
B) Dedicate one human resource expert to making personal calls and doing all the background checks.
C) Minimize the types of questions the company asks at this juncture.
D) If there is a need to skip one of the selection process steps, most companies eliminate this one.

Accepted Answer

Using hiring services such as GoodHire to conduct criminal checks and driving records will expedite the process of conducting background investigations and promises to get suitable results. These services often have access to various databases and can provide timely and accurate results, saving time and resources compared to conducting the checks in-house. Option B might not be feasible for large organizations or for screening a high number of candidates. Minimizing the types of questions asked (Option C) might result in incomplete or insufficient background checks. Eliminating this step (Option D) could potentially lead to hiring unqualified or unsuitable candidates, posing a risk to the company's reputation and success.

Question 18

According to the Need a Job? box, which of the following strategies can be used to get a new job?
A) Search social media.
B) Post your resume on a bulletin board at Panera.
C) Send your resume to various companies.
D) Cold call companies to check for employment opportunities.

Accepted Answer

Social media is playing a crucial role in the hiring process today. More than 94 percent of recruiters and 70 percent of candidates use sites like LinkedIn.

Question 19

One of the main complaints made by critics of employment tests is that these tests
A) fail to take the interests and personalities of the test takers into account.
B) cannot measure basic competencies.
C) may discriminate against certain groups.
D) take so long to conduct and evaluate that they slow down the selection process.

Accepted Answer

Critics often argue that employment tests may discriminate against certain groups, such as minorities or individuals with disabilities. This is because some tests may be culturally biased or may not accurately measure skills relevant to the job.

Question 20

Janie is an HR manager with Creative Kitchen Cooking Supplies. She needs to recruit sales professionals to fill several positions within her company. Janie is likely to rely on external recruiting sources if she
A) wants to eliminate the need to meet affirmative action regulations.
B) believes that Creative Kitchen current employees do not have the qualifications necessary to successfully fill the positions.
C) places a great deal of importance on maintaining high morale for current workers.
D) needs to keep the cost of her recruiting efforts to a minimum.

Accepted Answer

Internal recruiting sources, which consist primarily of promotions and transfers of people within the organization, are typically less expensive than external sources. They also have the advantage of keeping the morale of existing employees high. However, it is not always possible to find people with the right qualifications internally. External sources, such as help wanted ads and placement agencies, enable a firm to broaden its recruitment efforts and consider people who are not currently in the organization.

Quiz 11: Human Resource Management: Finding and Keeping the Best Employees

It is sometimes advantageous to hire from within because it ________.

A ________ is a check of a potential employee's work record, academic record, credit history, and recommendations.

When managing your human resources, ________ is the process of deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization.

The selection process may include a(n) ________, where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged.

Which of the following strategies is used by a human resource manager to fill an open position from within the company?

Which of the following is an external recruitment source?

Advertisements, public and private employment agencies, and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts.

Which of the following reasons makes the recruiting job more challenging?

During the employee selection process, the screening interview is often conducted by

Which of the following statements about recruiting is most accurate?

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

The first step in the selection process is

________ workers do not have the expectation of regular, full-time employment.

As an important step in the human resource selection process, which of the following will expedite the process of conducting background investigations and promises to get suitable results?

According to the Need a Job? box, which of the following strategies can be used to get a new job?

One of the main complaints made by critics of employment tests is that these tests

Janie is an HR manager with Creative Kitchen Cooking Supplies. She needs to recruit sales professionals to fill several positions within her company. Janie is likely to rely on external recruiting sources if she