Question 1

From her discussions with employees, Angelica learned quickly that production workers put their trust in 20-year veteran Willie McClaren. Many people told her that if you wanted something done, Willie was the person to see. Willie appears to be an important part of the
A) decentralized authority.
B) span of control.
C) informal organization.
D) functional structure.

Accepted Answer

The informal organization arises from the system of relationships that develop spontaneously within an organization. Willie may not have much clout in the formal organization, but the respect people in the production department have for him means that he may be very important in the informal organization.

Question 2

Angelica's decision to completely redesign Mucho Dinero's organization indicates that she believes the best approach to her firm's problems is
A) competitive benchmarking.
B) flexible departmentalization.
C) restructuring.
D) organizational therapy.

Accepted Answer

Restructuring is redesigning an organization so that it can more effectively and efficiently serve its customers.

Question 3

In order to encourage more interdepartmental communication and cooperation, Angelica is thinking about setting up groups of workers from different departments to work together on a long-term basis. She is even thinking about asking people from some of Mucho Dinero's suppliers, customers, and distributors to join these groups. The type of group that Angelica is considering is known as a(n)
A) focus group.
B) dynamic group.
C) matrix team.
D) cross-functional team.

Accepted Answer

A cross-functional team consists of workers from different departments within an organization who work together on a semi-permanent basis. These teams can also include people representing the organization's suppliers, distributors, and customers.

Question 4

Currently, Mucho Dinero is organized into specialized departments such as marketing, finance, production, and personnel. These departments are designed to allow people with similar skills and expertise to work together. This approach is known as ________ departmentalization.
A) functional
B) process
C) interest group
D) task-oriented

Accepted Answer

Functional departmentalization groups workers into departments based on similar skills, expertise, or resource use.

Quiz 8: Structuring Organizations for Todays Challenges

From her discussions with employees, Angelica learned quickly that production workers put their trust in 20-year veteran Willie McClaren. Many people told her that if you wanted something done, Willie was the person to see. Willie appears to be an important part of the

Angelica's decision to completely redesign Mucho Dinero's organization indicates that she believes the best approach to her firm's problems is

Currently, Mucho Dinero is organized into specialized departments such as marketing, finance, production, and personnel. These departments are designed to allow people with similar skills and expertise to work together. This approach is known as ________ departmentalization.