Donna is a sales representative for the Eastern Essentials Company. She really enjoys working for Eastern Essentials, because she and others are treated as highly valued employees. Sales reps are given freedom and flexibility in their relationships with customers. While there are only a few layers of management at Eastern Essentials, Donna has found that these managers try their best to support and assist her efforts. Based on Donna's experience, it appears that Eastern Essentials is a(n)
A) bureaucratic organization.
B) inverted organization.
C) tall organization.
D) casual organization.

Question

Quizplus · Accepted Answer

An inverted organization is one with few layers of management, and in which the most important employees are front-line employees who deal directly with customers. In this type of organization, the job of managers is to assist and support front-line employees, not boss them around.

Donna Is a Sales Representative for the Eastern Essentials Company