Which of the following is NOT an integral part of customer service?
A)Exhibit sustainable behavior.
B)Create a perception in the minds of the customers that the organization acts in an ethically,socially,and environmentally responsible manner.
C)Demonstrate a commitment to customer service that is increasingly valued.
D)Potential customers do not expect organizations to be ethical and socially responsible.

Question

Quizplus · Accepted Answer

The statement "Potential customers do not expect organizations to be ethical and socially responsible" is not true and goes against the current trend where customers expect companies to act responsibly and sustainably. Therefore, it cannot be considered an integral part of customer service. The other options all relate to the importance of sustainability, ethical behavior, and commitment to customer service in customer service practices.

Which of the Following Is NOT an Integral Part of Customer